Beginning Tuesday, July 11, members will see an updated message in It’s Me 247 Online Banking if they attempt a login with invalid information in the username or password fields. Regardless of which information is incorrect, the message will now display “Login failed. Invalid username or password.” Previously, this message would indicate which piece of information was incorrect. While this is only one small layer of account security, overly specific error messages have been shown to aid potential bad actors; in an ever-changing security environment, more generic messages have become the standard. This update is to the message text only, with no changes to how members log in, or how staff can assist members who are having trouble logging in.
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Have you heard about MOP Manager? This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »
Join Lender*VP for a Conversation on the FUEL Decision Model!

Join the Lender*VP team for a deep dive into the FUEL Decision Model! Do you need a solution for automated decisions? Maybe you already use FUEL but want to see how other credit unions are using it too! What questions do you have about FUEL? This is the perfect opportunity to share these with the… Read more »
Two for Tuesday with CEO Geoff Johnson – 6/20/2023

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Video of the Week: Performing a Deposit Transaction with Cash Back

Performing a Deposit Transaction with Cash Back Need a quick way to show your staff how they can post a deposit transaction with cash back in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Monitor Your Online Credit Card Portfolio with a Scorecard from Asterisk Intelligence!

Insights into the health of your Online Credit Card Portfolio are easier than ever with an Online Credit Card Scorecard! Spend less time data mining and more time considering how to leverage actionable insights – this scorecard will detail portfolio balances by credit quality, member purchase transaction volumes, member age demographics, top of card wallet… Read more »
Join Us for a Dive into Analytics Booth: What Every User Should Know

Utilizing the trending capabilities of CU*BASE Integration to our web platform, Analytics Booth helps credit union executives and managers capture, visualize, analyze, and use data analytics to guide their business decisions, celebrate their wins and minimize risk. Whether you are a new or existing subscriber, we invite you to join our upcoming webinar as we… Read more »
AuditLink Invites You to Join a Conversation on Fraud!

Is fraud prevention a part of your organization’s ongoing conversation regarding your mission, your vision and your goals? Does your staff know the risks they are most likely to face or common traits of fraudsters? Join AuditLink for an open forum discussion on fraud prevention, fraud detection, emerging risks, current issues, best practices and more. … Read more »
Check Out the NEW Topics Featured in this Edition of AnswerBook Digest!

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How do I research why a loan did not report to the credit union? Check here to learn more about this NEW topic! (KB 2540) We attended… Read more »
Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
In Case You Missed It – Early June 2023

Take a look back at some important topics from the first half of June 2023: Have You Heard About CU Info? Learn All About AnswerBook with These 9 Videos! May Owner’s View Monthly Recap Coming Soon: RDC Auto-Enrollment Within Your Credit Union’s Mobile App Recent MOVEIT Vulnerability and the Impact to CU*Answers Clients Join Lender*VP… Read more »
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It’s Time to Par-Tee!
Are you planning to attend this year’s Michigan CU League Conference in Grand Rapids, MI? We’d like to invite you to the CU*Answers afterparty, hosted at Big Mini Putt Club! Attendance is FREE and there is no need to RSVP. Join us for food, drinks and fun! Click the button below to learn more. Learn More

In Case You Missed It…
Take a look back at some important topics from the last half of April 2025! View Topics

Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
GOLD Updates
The next GOLD updates are currently scheduled for:
- Online/Partner CUs
- 25.05 May. 18, 2025 (Sunday)
- Self Processing CUs
- 25.05