In 2024, CU*Answers transitioned our Client News delivery to the Constant Contact platform. Beginning Monday, July 28th, 2025, we will be doing the same for Alerts – from that date forward, all Alert emails will be delivered via Constant Contact.
What does this mean for you? All contacts who are currently set up to receive Alert emails from CU*Answers have already been copied over to Constant Contact and will automatically begin receiving the new emails. As such, there is no action required if you currently receive Alert emails. If you have new staff members that would like to receive Alert emails, please submit a request via our online store.
Please note that these new Alert emails will be delivered from the following address: alerts@cuanswers.com. We recommend reviewing your inbox’s security and/or spam filter settings in the event that you encounter difficulties with receiving these new Alert emails.
New Name, Same Content! Previously, Alert emails were referred to as CU*BASE Alerts – moving forward, these will be referred to simply as Alerts, to reflect the broad scope of Alerts across the network, as well as the shift from CU*BASE to CBX for core processing. The URL for the Alerts site, along with all current links, will remain the same.
Looking ahead: Currently, when your credit union requests an employee be signed up for Alert emails, they are also signed up for Client News marketing emails by default. This has been our standard practice for many years now. The move to Constant Contact does grant us some new flexibility in this area, and we will explore options throughout the year.
Please keep in mind that CU*Answers does require that your credit union have at least one employee/manager on file to receive Alert emails and at least one employee/manager on file to receive Client News emails.
Not sure which employees are currently set up to receive Alert/Client News emails from CU*Answers? Visit our online store to submit a request for a list of all current recipients.
