Best Practices for Your Email Upkeep – Resources and Recommendations Coming Soon

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have prepared AnswerBook topics which provide greater detail on these changes – look for these emails to be delivered to your inbox soon.

Before we begin sending this series of emails, we wanted to provide a reminder about maintaining the list of addresses that receive these items and other tips from CU*Answers Client News.

If you would like to review a list of all current credit union staff who are signed up to receive CU*BASE Alerts and Client News emails from CU*Answers, click the button below.

Request CU*BASE Alerts/Client News Email List

If you would like to request that new staff members be added to the CU*BASE Alerts and Client News mailing list, or if you have former staff who should be removed from this mailing list, click the button below.

Add/Remove Recipients from CU*BASE Alerts & Client News

Want to maintain your own employee email list?  Your credit union has the option to manage your own internal distribution lists, with a single email address receiving communications from CU*Answers and passing communications along to staff members on your end.  If your credit union does not currently use an internal distribution list but you are interested in doing so, this must be configured with your IT department.

Stay tuned for additional emails on tips and recommendations for emails and communications!

[The Pulse] Item Processing Services 2024 Disaster Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2024 Disaster Recovery Test: Report Now Available

Item Processing Services 2024 Disaster Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of April 22nd, 2024, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations… Read more »

May 8, 2024

Full Service Cards for FIS Moving to Payments One – Schedule Your Project Today

Full Service Cards for FIS Moving to Payments One – Schedule Your Project Today

Attention Credit Unions using FIS TBS Platform for Full-Service Credit Card Processing We have been informed that FIS is moving all of their full-service (Off Trial Balance) credit cards from the TBS platform to the Payments One platform, and that they have given the majority of our mutual credit unions a conversion date of July… Read more »

May 7, 2024

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

Seamlessly integrated into your digital banking platform, InvestiFi empowers members with the freedom to buy, sell and hold investments.  With InvestiFi, your credit union can help members build a financially secure future while keeping their membership and assets within your financial institution. CU*Answers and InvestiFi will be hosting a webinar where we will explore the… Read more »

May 7, 2024

Join Us for the 2024 Conversations on Pricing Event!

Join Us for the 2024 Conversations on Pricing Event!

Join us for the 2024 Conversations on Pricing event as we perform a 5-year study on the pricing models of our cooperative, outlining what we charge and why.  The 2024 event marks our 20th anniversary hosting this event, proving that CU*Answers is walking the talk alongside our owners and partners. Participation represents a unique challenge… Read more »

May 7, 2024

Arriving in May: Update to Monthly CC Earning Files from FIS for Reward Points

Arriving in May: Update to Monthly CC Earning Files from FIS for Reward Points

Attention credit unions that use credit card processing with FIS If your credit union utilizes inhouse/gateway FIS rewards program and has a reward file sent to CU*Answers so points can be printed on member’s credit card statements, please be aware that the file format from FIS will be updated beginning in May.  Following this update,… Read more »

May 6, 2024

Conversations on Cybersecurity: Vendor Management and Cybersecurity

Conversations on Cybersecurity: Vendor Management and Cybersecurity

Join AdvantageCIO for a Conversation on Cybersecurity!  We invite you to connect with other credit unions, share strategies and best practices that support your financial institution’s cybersecurity presence. Have you ever wondered how Vendor Management and Cybersecurity intersect? Join Matt Sawtell, Jim Lawrence, and AJ Schalk to learn how these areas of focus are coming… Read more »

May 6, 2024