Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Check Out the New Recipes We’re Cooking in the Kitchen!

Check Out the New Recipes We’re Cooking in the Kitchen!

Have you visited the Kitchen lately?  If not, take a look at our newest projects: Card Activity Optics Credit Card Statement Enhancements Introducing Biz Watch for ACH: ACH Controls for Business Memberships Max Earnings Sweeps for Business Members Positive Pay Cashier Services (for Inhouse Checks) RDC Enrollment via CU*BASE Summary Statements for Business Credit Cards… Read more »

Sep 29, 2020

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join us for a review of Year-End best practices!  Monica Boguszewski, Account Executive with the Client Services and Education Team, will discuss the following items: Tool #916: Update Tax Form Handling Instructions Verifying shares & certificates (1099 INT reporting) Verifying loan categories (1098 reporting) Verifying Accounts Payable vendors (1099 Misc. reporting) Thursday, October 22 4:00… Read more »

Sep 29, 2020

Learn All About CU Publisher’s Self-Service Options: Mobile Manager and CU Info

Learn All About CU Publisher’s Self-Service Options: Mobile Manager and CU Info

Did you know: starting Monday, October 5th, your credit union will have the ability to update your mobile app homepage advertisements, button labels and content within your credit union mobile app, as well as mobile app analytics! Join Kristian Daniel, VP of Mobile Technologies Group Sales & Service to learn more about how you can… Read more »

Sep 29, 2020

We’re Here When You Need Us – Solutions Contact Center

We’re Here When You Need Us – Solutions Contact Center

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. The Solutions Contact Center supports member-facing business through different channels to work directly… Read more »

Sep 28, 2020

Don’t Miss This Week’s Proving Data Strategies: Transactional Analysis

Don’t Miss This Week’s Proving Data Strategies: Transactional Analysis

How has your members’ transactional behavior changed over the last 3, 6, or 12 months?  How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business?  Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »

Sep 28, 2020

Developer’s Help Desk: I Want to Integrate with a Third Party Vendor, What Do I Need to Do?

Developer’s Help Desk: I Want to Integrate with a Third Party Vendor, What Do I Need to Do?

Integration processes and techniques continue to grow rapidly.  Depending upon the level of 3rd party integration desired, they may include utilizing an existing API for which CU*Answers has previously developed, or entail a true custom development effort as part of our custom project suite.  Common examples of 3rd party integrations include: A new Loan Origination… Read more »

Sep 24, 2020

What’s the Venture Forth Competition?

What’s the Venture Forth Competition?

Venture Forth is a competition open to all credit unions and CUSOs within the cuasterisk.com network! Variable Ventures, networked incubator for and supported by the owners of the cuasterisk.com network (eDoc, CU*Answers, CU*Northwest, CU*South, RKGoBig and Xtend), has announced that there will be an award pool for the top 3 innovative ideas created by the… Read more »

Sep 24, 2020