Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Video Now Available – NCUA Supervisory Priority Report 2020: CU*Answers Management Services Response

Video Now Available – NCUA Supervisory Priority Report 2020: CU*Answers Management Services Response

On January 7th, 2020 the NCUA issued its annual letter to credit unions listing its 2020 supervisory priorities as well as updates on regulations and agencies modernization programs.  On Tuesday, June 2nd, CU*Answers business development leaders hosted an informative webinar where they responded to the report and provided recommendations for review.  A recording of this… Read more »

Jun 29, 2020

Action Required: Annual Location and Contact Information Audit

Attention all Xtend Shared Branching Participants Action Required: Annual Location and Contact Information Audit DEADLINE: July 10, 2020 As part of our annual verification process, we ask each Xtend Shared Branching Location to verify location & contact information once each year. To complete this task, you must submit the Shared Branching Information Update Form. Even… Read more »

Jun 29, 2020

Don’t Miss This Week’s Proving Data Strategies: Delinquency, Write-Offs, and Charge-Offs

Don’t Miss This Week’s Proving Data Strategies: Delinquency, Write-Offs, and Charge-Offs

How has loan delinquency trended over the last 30, 60, or 90 days?  Which loan category has observed the most write-offs in the last 3 years?  What is the difference between a written off loan and a charged off loan? Properly managing these loans and building early identification systems and procedures can help avoid losses… Read more »

Jun 29, 2020

The 20.06 Imaging Solutions Release is Coming Soon!

The 20.06 Imaging Solutions Release is Coming Soon!

ATTENTION ONLINE CREDIT UNIONS USING CU*SPY IMAGES Mark your calendars: we will be deploying the 20.06 Imaging Solutions Release to all online CU*Spy Imaging Credit Unions on Sunday, June 28th. Highlights of the 20.06 Imaging Solutions Release include: Now Search for forms in ProDOC Improved PDF Import Support! We now support write-protected and password protected… Read more »

Jun 25, 2020