Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Join the Asterisk Intelligence team as they review several quick insights available from the member transaction posting data found in Tool #1220: Transaction Activity Validation. Our focus will be on using the data to find statistics for recent hot topics – direct deposits from employers, unemployment check deposits, and stimulus funds deposited. Your data is… Read more »
Check out the Developer’s Help Desk video series for answers to common questions and tips relating to the DHD platform. In our seventh video, Scott Page and Brian Maurer discuss cost factors when developing a new project, including the total cost from CU*Answers as well as from vendors. Brian and Scott also explain the long-term… Read more »
Is your credit union currently using Experian as your primary credit bureau? Don’t forget that as of October 29th, 2021, Experian will no longer allow credit reports to be pulled via CU*BASE. Lender*VP will be hosting multiple upcoming webinars, during which we will explore features available in CU*BASE through TransUnion. We will also discuss how… Read more »
Wednesday, September 8 4:00 PM – 4:30 PM ET This Month’s Focus Monthly Statement Deadlines For Sage Direct clients, the Statement Insert/Mailing Instruction screen is key for coordinating your paper inserts smoothly. Missing the deadline of the 10th may cause your statement mailing to be delayed. This may also result in a late fine from… Read more »
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »
Join the Asterisk Intelligence team for one or more sessions in the September Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »
Selecting Columns When Using Report Builder Need a quick way to show your staff how they can select report fields using the CU*BASE Report Builder Tool? Refer them to this video, which has been viewed 811 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in September! Thursday, September 2 10:30 AM – 11:30 AM ET Member Service Trackers, Leads, and Follow-ups Register for web conference Tuesday,… Read more »
We are pleased to announce that the Post-Release Validation (PRV) page is now live on the CU*Answers website! The PRV page offers information on how the Earnings Edge team, in conjunction with Asterisk Intelligence, engages with credit unions to participate in the validation process for software changes that are released to the network. Post-Release Validation… Read more »