Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
A reminder to all Xtend Shared Branching credit unions: when handling transactions/checks of $1500 or more, be sure to use the Large Dollar Notification Form, located here. Additional Shared Branching Reference Documents, including a Shared Branch Transaction Correction Form, Shared Branch Dispute Form, Shared Branching Agreement and Settlement Information can be located on the CU*Answers… Read more »
One Less Click When Ordering a New ATM/Debit Card at Account Opening! Keep forgetting to check the ATM/Debit card box when opening a new checking account? Cure that annoyance with a workflow control change that automatically checks the “Order ATM/Debit card” box on the “New Account Creation” screen by default. Now your Member Service Representative… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.11 Release! Learn more about enhancements coming in the November release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »
Debit and Credit Card Managers: have you visited CUSO Magazine lately? Read up on industry strategies and recent developments by checking out these articles: The Advantages of Cash Back Debit Cards by Ed Jesionowski, Sales Consultant The Misconceptions of Online Credit Cards by Heather French, VP of Managed Services, SettleMINT EFT The Good and Bad… Read more »
Performing a Deposit Transaction with Cash Back Need a quick way to show your staff how they can post a deposit transaction with cash back in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients. We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Don Laffitte, AVP of Web Technologies. Web… Read more »
Catastrophic property damage is one of the most traumatic challenges a homeowner will ever face. Whether caused by fire, mechanical failure, or natural disaster such as hurricane, tornado, hail, or flood, these events will stress patience and financial resources. Insurance covers most costs, but not all. Worse, the process can be slow, painstaking, confusing, and… Read more »
Looking for ways to enhance your loan portfolio? Check out Flex Loans, a new feature that you can add to your credit union’s Internet Retailing Arsenal! Flex Loans allows for Loan Payment Change Requests to be performed via It’s Me 247 online and mobile banking. By using one simple tool, members can request a change… Read more »
The month is almost over, and voting for this month is going with it. Please take a moment right now to let your voice be heard over on Owner’s Voice. If you have any questions, contact us at: email@example.com
Xtend Data Analytics is launching four products this month! These powerful products will allow you to study and draw new insights from your membership like never before. Wrap Up Code Consultation is an in-depth demonstration of wrap up code configurations, usage, and related software in CU*BASE Know Why Your Members Call leverages Wrap Up Code… Read more »