Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

A Reminder for Xtend Shared Branching Credit Unions: Large Dollar Notification Forms

A Reminder for Xtend Shared Branching Credit Unions: Large Dollar Notification Forms

A reminder to all Xtend Shared Branching credit unions: when handling transactions/checks of $1500 or more, be sure to use the Large Dollar Notification Form, located here. Additional Shared Branching Reference Documents, including a Shared Branch Transaction Correction Form, Shared Branch Dispute Form, Shared Branching Agreement and Settlement Information can be located on the CU*Answers… Read more »

Aug 25, 2020

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.11 Release! Learn more about enhancements coming in the November release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Aug 25, 2020

Debit and Credit Card Managers: Check Out These Recent Articles from CUSO Magazine!

Debit and Credit Card Managers: Check Out These Recent Articles from CUSO Magazine!

Debit and Credit Card Managers: have you visited CUSO Magazine lately?  Read up on industry strategies and recent developments by checking out these articles: The Advantages of Cash Back Debit Cards by Ed Jesionowski, Sales Consultant The Misconceptions of Online Credit Cards by Heather French, VP of Managed Services, SettleMINT EFT The Good and Bad… Read more »

Aug 25, 2020

Helping Members through Catastrophic Property Damage – Variable Ventures Summer Webinar Series

Helping Members through Catastrophic Property Damage – Variable Ventures Summer Webinar Series

Catastrophic property damage is one of the most traumatic challenges a homeowner will ever face.  Whether caused by fire, mechanical failure, or natural disaster such as hurricane, tornado, hail, or flood, these events will stress patience and financial resources.  Insurance covers most costs, but not all.  Worse, the process can be slow, painstaking, confusing, and… Read more »

Aug 24, 2020