Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Don’t Miss This Week’s Proving Data Strategies: Product Diagnostics and Utilizations

Don’t Miss This Week’s Proving Data Strategies: Product Diagnostics and Utilizations

When does a product or service become “saturated” in your  membership?  Is there a benchmark of product penetration to aim for?  What are the current penetration rates on an existing or new product and service?  Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »

Oct 19, 2020

Presenting CU*BASE Custom Training Edition from Your Friends in Client Services and Education

Presenting CU*BASE Custom Training Edition from Your Friends in Client Services and Education

CU*BASE Custom Training Edition offers your team a safe environment to practice using CU*BASE tools, learn new skills and experiment with new features without any potential harm to your live member data.  Because this data is a copy of your actual files, both the product configurations and member accounts will be familiar to your staff… Read more »

Oct 16, 2020

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Pull Up a Chair, the Roundtable is Waiting! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes.  Join us for the fourth session of the 2020 Collections Roundtable Series – for whichever session you’d like, or both! Please note: the Collections Roundtable for this quarter will… Read more »

Oct 16, 2020

Join Us for CEO Strategies Week 2020!

Join Us for CEO Strategies Week 2020!

Mark your calendars for CEO Strategies Week 2020!  We’re shaking this up this year, so get ready for something new! As described below, the events scheduled for Tuesday, November 10th and Thursday, November 12th will be hosted remotely as interactive online sessions.  Then on Wednesday, November 11th, we’ll be hosting multiple small-group roundtables at DeVos… Read more »

Oct 16, 2020

Proving Data Strategies: Product Diagnostics and Utilizations

Proving Data Strategies: Product Diagnostics and Utilizations

When does a product or service become “saturated” in your  membership?  Is there a benchmark of product penetration to aim for?  What are the current penetration rates on an existing or new product and service?  Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »

Oct 15, 2020

Add Transaction Activity Alerts to Your CU*Answers Mobile App for FREE!

Add Transaction Activity Alerts to Your CU*Answers Mobile App for FREE!

Put your members in control of their plastics!  Adding transaction activity alerts to your CU*Answers mobile app will allow your members to activate push notifications on their ATM/debit and credit card.  This FREE service will notify members each time their card is being used, such as approvals on purchases. Ready to activate this feature for… Read more »

Oct 14, 2020

FREE: Order a DVD Guide on Cybersecurity for Your Credit Union

FREE: Order a DVD Guide on Cybersecurity for Your Credit Union

If your board of directors would like a guide on the basics and terminology of cybersecurity, CU*Answers has produced a DVD that your credit can order, FREE of charge!  Remember that the FFIEC and examining bodies are expecting “the need for engagement by the board of directors and senior management, including understanding the institution’s cybersecurity… Read more »

Oct 13, 2020