Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
As we move into our third calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2020 calendar year True-up at the end of the 2020 calendar year For previous year statistics, please reach out… Read more »
Issuing a Corporate Check via Teller Need a quick way to show your staff how they can generate a corporate check for a member in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Each year, CU*Answers has an ACH Audit performed on its operations. Every other year, this audit is performed by an outside firm. In 2019, the ACH Audit was performed by The Clearing House under the oversight of CU*Answers Internal Audit department. The 2019 ACH was successful, with only a minor finding that was remediated the… Read more »
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Wednesday, November 20 11:00 AM – 11:30 AM ET 7 Things Your Digital Signage Strategy Might Be Missing,… Read more »
Last week, the NCUA budget for 2020 and 2021 was made available for review and comment. We would like to ask all of our clients to go to www.NCUA.gov and take a look at the proposed budget, as well as participate in the Budget Briefing being held on November 20 at 10:00 AM ET and… Read more »
Quarterly newsletters for credit unions! Quickly and effectively reach your members with timely information in a quarterly newsletter! Keeping members informed will always be a top priority for any business or organization. A newsletter is a great method of sharing this information and allowing your members another medium to learn more about your credit union’s… Read more »
There’s Still Time to Register for Year-End Training! Like last year, the year-end training is combined for both online and self-processing clients. Approximately 15 minutes at the end of each training will be dedicated to solely self-processor year-end tasks. The deadline to register for our November 20th session is Monday, November 18th. If you are… Read more »
As a reminder, this Sunday, November 17th, we will be implementing changes that will impact how CU*BASE login passwords will work. With this upgrade, new requirements will apply whenever a password is CHANGED in CU*BASE GOLD. For a full list of details, please refer to our previous announcement. Remember we cannot reset passwords for you, so make… Read more »
Take a look back at some important topics from the first half of November 2019: October CU*BASE Monthly Monitor Recap ACTION REQUIRED: Additional Security Layer Coming to Payveris PASS Sign Up for the 2020 Quarterly Newsletters! Strategies for Online Retailing Featuring Virtual StrongBox – Video Recap Join Us for Asterisk Intelligence Week! CU*BASE Strategic Release… Read more »
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the 2020 Education Catalog is complete and is being mailed to their clients this week. CU*Answers works to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the […]