Client News provides the information you need to stay current with what’s happening.
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[The Pulse] HA Rollover Results Now Available
![[The Pulse] HA Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-300x121.png)
HA Rollover Results Now Available HA Rollover: September 14 – 21 Now available for your review is a summary of the recent CU*Answers High Availability (HA) Rollover event performed September 14th to September 21st for the CU*BASE core processing, CBX, and It’s Me 247 environments. In this report, you will find details about the exercise, including challenges observed, lessons… Read more »
Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!
With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users. Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »
Upgrade for Native Receipts – Must be Completed for 25.10 Release
THIS ANNOUNCEMENT APPLIES TO CU*SPY IMAGE CREDIT UNIONS ONLY With the 25.10 release, we are deploying a new version of Native Receipts to support photo ID viewing and document scanning for Online CU*Spy Credit Unions. Click here to learn more about features included in the 25.10 Imaging Solutions release. To help make sure this transition goes… Read more »
Review Your Patronage Dividend/Bonus Configurations with Help from Earnings Edge
Is your credit union offering Patronage/Bonus Dividends? Each year your credit union is profitable, you will have the option of allocating dividends to your owners. The CU*BASE Patronage Dividend/Bonus options allow you to reward members who benefit the credit union in proportion to their transactional behaviors with you. If you’d like to review your current… Read more »
Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!
You’ve spent weeks reviewing CU*BASE Release documentation and your staff has attended CU*Answers Release Training web conferences. Now it’s time to put all you have learned into action! CU*BASE Strategic Release Management is a service which equips credit union executives and managers with strategic and meaningful approaches for the utilization of technology associated with major… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/07/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
The 25.10 Imaging Solutions Release is Coming October 12th
The Imaging Solutions 25.10 release will be available for all online CU*Spy and Inhouse Imaging Credit Unions as of Sunday, October 12th, 2025. Highlights of the 25.10 Imaging Solutions Release Include: CU*Forms – Sign up today! Now Supports Scanning and Notification Emails 50 New CU*BASE Form Fields Available Native Receipts – Sign up today! GOLD/CBX Scan Buttons… Read more »
Security Officers: Upcoming Changes to Audio Banking PIN Resets
As part of the 25.10 release, we will be separating the PIN reset feature for CU*Talk from the password reset feature for online banking. As of October 12th, resetting audio banking PINs for members will be performed using Tool #1072, which can also be accessed via the new shortcut, ARUPIN. An important note for security… Read more »
Action Required: Changes to Network Services Support for Windows 10
On October 14, 2025, Microsoft will cease mainline support for Windows 10. They will no longer provide free security updates, feature improvements, or technical support for Windows 10 PCs and laptops. As of 10/14/25, CNS support for all Windows 10 workstations, even those with security update entitlement licensing, will be considered best effort. This means:… Read more »
Ceasing Transactions per FinCEN Section 2313a
We are aware of FinCEN’s Section 2313a order to cease any and all transmittals of funds to/from CIBanco, Intercam Banco, and Vector Casa de Bolsa financial institutions starting October 20, 2025. While CBX has several block list functions available, we do not have adequate data to automatically scan for and block transactions to/from these institutions… Read more »
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Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
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