CU*Answers Collections Services takes a different approach to collection work. Our team of experienced collectors aim to work with your members to resolve their delinquency issues. By analyzing members’ delinquency challenges and asking open-ended questions, our team prioritizes bringing your members current and keeping them current. We utilize all tools available including A2A transfers, ACH distributions, AFTs, payment plans, and more to help resolve members delinquencies and create a path to success for them in the future!
Our team not only helps your members, but your staff as well!
By providing detailed tracker notes that document our interactions with your members, your credit union gains valuable insight on your members’ delinquency. By taking over some (or all!) of your credit union’s collection calls, it allows your staff to put their efforts towards other areas of collections, work with specific members, or focus on additional areas within your organization.
To top it off, our team utilizes the same system as yours!
All of CU*Answers Collections Services’ collection activities are housed within CBX – member interactions, payment activity and tracker notes are logged in the core, and are fully accessible for you and your team to have detailed information right at your fingertips!
The best news is, we currently have availability to assist where you need it! If you are interested in partnering with CU*Answers Collections Services to work alongside your team in your collection efforts, please email lendervp@cuanswers.com today!
