Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Two for Tuesday with CEO Geoff Johnson – 12/5/2023
CU*BASE Release 23.12 is Arriving Soon!
CU*BASE Release 23.12 Online and Site Four Release Date is December 10 Self-Processor Release Date is December 17 Documents 23.12 Release Summary 23.12 New and Updated Tool Summary Reminders GOLD Version Check Following the release, if someone logs into a workstation that is not at the proper version of GOLD or the JWalk Client, the… Read more »
License Verification Tool is Now Available with MOP 3.0!
Add the new license verification tool into your credit union’s MAP or MOP site! With this service members will be asked to take a selfie, as well as an image of the front and back of their driver’s license that will be submitted for verification – this is a fraud deterrence tool that can be… Read more »
Video of the Week: Loan File Action Codes
Loan File Action Codes Need a quick way to show your staff how they can access loan file action codes in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
The 2024 Cooperative Campaigns are Here!
We have been hard at work making updates to the Cooperative Campaigns for 2024, and we are finally ready to share them with you! You can find them online now by going to the CU*Answers Marketing Store. Same as previous years, we are offering $500 off the total cost if the Cooperative Campaign Bundle is… Read more »
Join AuditLink on December 12th to Learn About our Cooperative Approach to Vendor Management
This informative 30-minute session will introduce participants to AuditLink and our Vendor and Contract Management platforms. This session will also feature a discussion on the importance of cooperative platform management and will help participants plug into key resources within our network as they relate to vendor management, auditing and compliance. Join us on Tuesday, December… Read more »
Facing Fraud Concerns this Holiday Season? We can Help!
As the holiday season approaches, it is important to keep in mind that this is a prime time when fraudsters may attempt to take advantage of increased member activity. Don’t let your financial institution or your members fall victim to fraud attempts! We have many video resources available for review, which can help you to… Read more »
Mark Your Calendar for the Next Online Banking Rollover
On Wednesday, December 6th, from 5:00 AM to 6:00 AM ET (2:00 AM to 3:00 AM PT), we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business. During this one-hour period, online and mobile banking will run live on servers at our… Read more »
A Reminder for Experian Clients: Update Your Password Every 90 Days
A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »
Is Your Credit Union on Track for Year 7 of MACO?
As we move into our seventh calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2024 calendar year True-up at the end of the 2024 calendar year For MACO billing, CU*Answers will be doing… Read more »
Pull Up a Seat for a Learning Café Session
Join our upcoming Learning Cafe to learn more about AuditLink Daily Log Management services and how AuditLink can help alleviate regulatory tasks for your credit union! Click the button below to register now.
Register Now
In Case You Missed It…
Take a look back at some important topics from the last half of October 2025! View Topics
Take Advantage of the NEW 1Click Autopilot Program!
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
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