The 2019 Xtend Pricing Guide is now available! Take a look at our offerings for SRS Bookkeeping, Lending Support Services, Contact Center Services, Partner Support Services, and more. A copy of the 2019 Pricing Guide is available on our website, and we encourage our clients to review it in planning for this year.
The CU*Answers Client Services and Education Team can offer specialized support to your credit union in a number of areas. Looking to train your staff on CU*BASE tools, credit union-specific practices and compliance standards? Take a look at our Online Campus packages! Want to learn about the various products and services available at CU*Answers? Sign… Read more »
Activating Your Teller Drawer Need a quick way to show your staff how to activate the Teller Drawer in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Sign up by January 17th, 2019 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking… Read more »
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 15 2:00 PM – 2:30 PM ET OLLE – Online Lead Generation: Engage Members or Non-Members… Read more »
As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019. When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »
The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone! Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight. Then, from midnight until 7:30 AM ET,… Read more »
Looking to build or streamline your credit union’s indirect lending initiatives? CU*Answers offers multiple resources, to ensure that your credit union is well-positioned when it comes to making a deal! Our own end-to-end indirect lending platform Retailer Direct is the CU*Answers indirect lending platform, and can help your credit union partner with businesses via a… Read more »
On Monday, January 14, CU*Answers will be adjusting some parameters in the iSeries production system. Our teams are constantly monitoring our iSeries and network systems in order to determine how to best optimize performance, and coupled with recommendations from IBM, this has prompted us to do some fine-tuning of some settings to increase speed and… Read more »
ATTENTION SELF-PROCESSING CREDIT UNION CLIENTS ACTION IS REQUIRED BEFORE JANUARY 20, 2019!! As noted on our Release Planning page, the 19.01 CU*BASE GOLD release has been scheduled for self-processing credit unions on January 21 or 22, 2019. This release will include the updated DLL that is described in the email you received last month… Read more »