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Education News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

CU*BASE Release 25.10 is Arriving Soon 

CU*BASE Release 25.10 is Arriving Soon

As with all CU*BASE GOLD releases, there will be a brief service interruption to It’s Me 247 Online Banking and CU*Talk phone banking on the day of the release. A splash page will be presented in online banking informing members of an estimated time when service will again be available. Attend a release review webinar! Use the button below to register. Register Now

Take a Look at the CU*Answers University Courses for October! 

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Learn More

Learn About the New Refresh Decision Feature for FUEL 

Learn About the New Refresh Decision Feature for FUEL

Lender*VP invites you to learn about the NEW Refresh Decision option for FUEL! Arriving with the 25.10 release, the FUEL Refresh Decision feature will allow for a new decision without the need to perform another pull on an applicant’s credit file. We’ll highlight key details and help prepare your credit union to make the most of this enhancement. Click the button below to sign up! Sign Up Now

Get Registered for CU*Answers University Week! 

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming October 6 – 9! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Use the button below to view the courses and register. Learn More

Join Network Services for our October Boot Camp 

Join Network Services for our October Boot Camp

Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions! 

Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!

Join us to learn how SavvyMoney can help your credit union by enhancing the member experience with a seamless digital banking integration and more! Register today to learn how over 50 credit unions are already benefitting from SavvyMoney with CU*Answers! Register Now

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Conversations On Education – Encouraging a Teamwork Mentality with Your Staff

Conversations On Education – Encouraging a Teamwork Mentality with Your Staff

Join us for a conversation on Education!  Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Client NewsConversations OnCU*AnswersEducation
Apr 5, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Client NewsClient ServicesCU*AnswersEducationNetwork ServicesResources
Apr 3, 2024

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, April 10th 2:00 PM – 2:30 PM ET This Month’s Focus Introduction to AuditLink AuditLink’s mission is to aid credit unions in meeting regulatory guidelines and to mitigate risks associated with running a financial institution.  AuditLink can reduce the added work imposed by regulators, ease the pressures common to the execution of daily work,… Read more »

Client NewsCU*AnswersEducation
Apr 1, 2024

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Client NewsClient ServicesCU*AnswersEducation
Mar 28, 2024

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Stephanie Raven, Earnings Edge Account Executive, for this month’s Learning Café session!  During this session, Stephanie will discuss how you can print different credit union checks through Xpress Teller, an alternate teller processing platform to CU*BASE and one that is designed to streamline and simplify the teller experience. To learn more about printing credit… Read more »

Client NewsCU*Answers
Mar 28, 2024

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 2 3:30 PM – 4:30 PM ET Member Connect: Building a Communication Network within CU*BASE Register for web conference… Read more »

Client NewsCU*AnswersCU*Answers UniversityEducation
Mar 18, 2024

Need to Clean Up Your AnswerBook Contacts?

Need to Clean Up Your AnswerBook Contacts?

Has your credit union recently reviewed your current users in AnswerBook?  Has your credit union ensured all contact information is up-to-date?  To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started Looking to give new users an overview of… Read more »

Client NewsClient ServicesCU*AnswersEducation
Mar 14, 2024

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Kasey Olchowski, Manager of Client Services and Education, for this month’s Learning Café session!  The NCUA examination tool AIRES (Automated Integrated Regulatory Examination System) attempts to standardize an approach to data.  The system creates files that can be reviewed online and will later be used for download to the examiner’s PC from a CU*BASE… Read more »

Client NewsCU*Answers
Mar 14, 2024

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, March 21st 3:00 PM – 3:30 PM ET This Month’s Focus Review Year-End Tasks for March and April 2024 During our upcoming Education Express session, Cindy Stevens will detail Year-End items for March and April.  Topics covered will include: 5498 Forms Final verification of Coverdell contributions Don’t miss this FREE webinar! Sign Up

Client NewsCU*AnswersEducation
Mar 8, 2024

Do You Have a New Member Service Representative?

Do You Have a New Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Client NewsCU*AnswersEducation
Mar 1, 2024
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Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Amber Jecks, Earnings Edge Account Services Manager, for a Learning Cafe! This month, Amber will explore tips and tricks related to Financial Statements. If you’d like to learn more about utilizing these resources for your credit union, please click the button below to register. Register Now

Take Advantage of the NEW 1Click Autopilot Program!

Take Advantage of the NEW 1Click Autopilot Program!

With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you!  Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More

Conversations On…

Conversations On…

A new way to interact with your CUSO and your peers.  This new series will take traditional focus groups to a whole new level. Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.10  Oct. 12, 2025 (Sunday)
Self Processing CUs
25.10  

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Join Network Services for our October Boot Camp

Join Network Services for our October Boot Camp

Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now

Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Take a Look at the CU*Answers University Courses for October!

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Learn More

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