Active Beta

What is “Active Beta”?

A Collaborative Beta Project for Credit Union Executives

Tools Currently in Active Beta

  • #1210:  Self Directed Data Floods
  • #1310:  Library Statistics Dashboard
  • #1315:  Why your Members Call
  • #1670:  Loan Productivity Analysis Dashboard

How can we get tools to your desk faster, especially tools which are better tested in a real-world environment than in a controlled laboratory?  Even more importantly, how can we tap the wealth of knowledge and experience held by your teams, to help us make better products for all our partner credit unions?

Welcome to Active Beta, our solution to increase speed to market on our most valuable toolkits, while engaging our cooperative Network for real-world testing, feedback, and vision.  For projects in Active Beta, we conduct a minimal amount of basic testing and quality assurance pre-release reducing our development time, getting tools in our Credit Union’s hands much quicker.  You’ll have a period of time to use and value from these dashboards with your live member data, providing comments and recommendations along the way.  Your feedback is much more than glitch reporting.  We rely on you to give us unique insights in how these tools can best integrate into your existing operations, maximizing value to the credit union, and ultimately transforming a tool into a valuable workhorse your teams will WANT to use each day.

What should I do differently when using an Active Beta Feature?

Staying alert, and thinking critically while using an Active Beta feature are both best practices we’d recommend that you implement.  CU*BASE is such a dynamic environment, where each credit union has slightly different vendor relationships, service providers, product and service configurations, and everything else which makes each credit union unique.  It would be virtually impossible to test functionality of each tool using each unique combination of vendor relationships and product and service configurations, effectively increasing our testing costs while reducing effectiveness. Most commonly, we see specific product or vendor compatibility issues being identified during our active beta periods.

Staying alert, and thinking critically of the data presented can help identify these potential short-comings in an active beta feature.  Should you notice any if these situations, or have any other comments or recommendations on an Active Beta tool we want to hear from you.  Please be sure to report all issues, comments, or recommendations you have on our Active Beta features so your feedback is heard and addressed.

How do I provide feedback on tools in Active Beta?

Use the Active Beta Improvement Submission Form to provide Active Beta feedback will ensure that your comments get routed to the Asterisk Intelligence team for research, review, and if needed escalation to programming.  We rely on these comments for the continued improvement on these features, as well as the eventual graduation out of Active Beta status.

Active Beta Improvement Submission Form

How long are tools kept in an Active Beta status?

Our goal is to graduate tools out of Active Beta within 6 months of the original release date.  However, graduation is dictated by confidence and functionality, not an arbitrary amount of time.  We review tool usage statistics on Active Beta features.  If after 6 months, we feel that usage and client feedback has not been sufficient to graduate the tool, additional time and efforts will be taken to increase tool usage and testing initiatives prior to graduating the tool out of Active Beta status.

Want to learn more about Active Beta?  Contact us at AI@cuanswers.com

Updated
October 16, 2019

Time to Review Tracker Configurations; Tracker Purges Begin in March!

Time to Review Tracker Configurations; Tracker Purges Begin in March!

ATTENTION ONLINE CREDIT UNIONS Automated tracker purges have arrived (again)! Last year’s automated tracker purge routine was re-worked and rescheduled, and will now begin March 1, 2021. What is Happening? We will manually purge all tracker conversations that are outside of individual CU-configured retention periods throughout March, based on tracker volume. Then,  in April we… Read more »

Feb 5, 2021

Asterisk Intelligence debuts KPI Operational Consulting

Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently added Key Performance Indicators Operational Consulting to their bench of professional service offerings. KPI Operational Consulting engagements take a three-pronged approach to manufacturing value: awareness, education, and data monetization. “We want to empower credit […]

Feb 2, 2021

Asterisk Intelligence completes exploratory analysis for Cumberland County FCU

Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed an explorative analysis commissioned by Cumberland County FCU. The analysis examined available data on branch activity, studying the members who visit a branch and the transactions which occur at a branch. The […]

Feb 2, 2021

The Next Data Warehouse Upgrade Arrives in March

The Next Data Warehouse Upgrade Arrives in March

Attention Data Warehouse Subscribers: Beginning 3/7/2021, your Data Warehouse library will be temporarily unavailable until 3/28/2021 while CU*Answers performs upgrades to our Production server.  During this time, all CU*Answers online credit unions will be running off our High Availability server. Because the Data Warehouse library (FILExxDW) is stored on Production and not replicated to HA,… Read more »

Jan 26, 2021

Analytics Booth is FREE for Credit Unions with Less Than 2,000 Members!

Analytics Booth is FREE for Credit Unions with Less Than 2,000 Members!

The Asterisk Intelligence team is excited to announce that, beginning in 2021, Analytics Booth will be free to all credit unions with less than 2,000 members.  With your subscription to Analytics Booth, you will have access to 80+ trend lines of your credit union’s data, 12 dashboards, customized alerts, Powerlines, etc.  To activate your subscription,… Read more »

Jan 19, 2021

Engage Your Board of Directors with a Dive into Analytics Booth!

Engage Your Board of Directors with a Dive into Analytics Booth!

Board Member engagement is critical to the health and success of your credit union.  Some of the most important contributions your board can make come from asking the right questions and challenging the status quo. If you’re looking to further engage your Board of Directors, Asterisk Intelligence can support your initiative with an educational briefing… Read more »

Jan 15, 2021

Free Download from AI for the 20 Quick Data Fact Projects Book

Free Download from AI for the 20 Quick Data Fact Projects Book

Free Download: 20 Quick Data Facts Book from Asterisk Intelligence Be surprised by data about your credit union!  See some information that raises more questions that you want to research and learn!  Discover (or re-discover) a data set you didn’t know you had at the click of a button! There are thousands of facts available… Read more »

Jan 13, 2021

Analytics Booth is FREE for Credit Unions with Less Than 2,000 Members!

Analytics Booth is FREE for Credit Unions with Less Than 2,000 Members!

The Asterisk Intelligence team is excited to announce that, beginning in 2021, Analytics Booth will be free to all credit unions with less than 2,000 members.  With your subscription to Analytics Booth, you will have access to 80+ trend lines of your credit union’s data, 12 dashboards, customized alerts, Powerlines, etc.  To activate your subscription,… Read more »

Jan 7, 2021

Kick Off the New Year with Analytics Booth!

Kick Off the New Year with Analytics Booth!

Take on the new year with enhanced operational reporting and improved trending abilities – impress your board with insights powered by Analytics Booth! Take advantage of operational trend lines and organizational insights accessible anywhere you have an internet connection.  Never wait for the end of the month again to review your performance – enjoy daily… Read more »

Dec 28, 2020

Asterisk Intelligence completes a data tune-up

Asterisk Intelligence, a data analytics team at CU*Answers, which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently completed a Data Tune-Up consulting engagement with a Texas based Credit Union. A Data Tune-Up helps credit union partners learn how to manage their operations in ways which allow for more detailed analytics, insights, […]

Dec 16, 2020