Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Learn All About AnswerBook with These 9 Videos!
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
Reminder: New Process to Remove Invalid Member Emails Begins 3/4
Beginning Tuesday, March 4, we will be automating the process to remove bad member emails from CU*BASE when a bounced email report is received from their email address. This new daily process will remove a member email address from their member record so that no further emails are able to be sent to the invalid… Read more »
Reminder: The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 9th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 9th with the rollback planned for… Read more »
In Case You Missed It – Late February 2025
Take a look back at some important topics from the second half of February 2025: Need to Update CU*BASE User IDs? It’s FREE and Easy! Don’t Forget Your Deadlines: Verification Process Required for Google Play Mobile Apps License Verification Tool is Now Available with MOP 3.0! Give Your Business Members the Convenience of Self-Service Options… Read more »
CBX Updates and Information
Sign Up for a CBX Demo Webinar! Curious to take a look at CBX in action? Sign up for a live demo with the Client Services and Education team, presented Wednesday, March 5 and Thursday, March 20, from 3:00 – 4:30 PM ET. Register Here Have You Reviewed Network Requirements? We have published updated… Read more »
BizLink 247 – Designed for the Unique Needs of Business Members
BizLink 247 is designed for the special needs of business members. Alongside its companion PIB MLO, BizLink 247 allows business owners to have separate logins and individual permissions for each employee – these permissions can be granted either through CU*BASE (via a credit union employee) or PIB MLO (by the business owner/administrator). Once your order… Read more »
Elevate Online Banking with Layout 2!
Bring your members’ online banking to a whole new level with Layout 2 of It’s Me 247 Desktop – where innovation meets simplicity! Packed with cutting-edge features, Layout 2 offers intuitive tools to simplify, streamline, and supercharge how your members manage their finances. Here’s what makes it a game-changer: 🌟 List Widget Point members in… Read more »
There’s Still Time to Sign Up: Get an Inside Look at the CU*Answers Software Development Factory!
Ever wonder what goes on in the CU*Answers software factory? Join Dawn Moore, EVP Client Experience, for a behind-the-scenes look at our design and development process! This session will explore how the Software Development Life Cycle (SDLC) affects what projects we work on, how we approach the planning, and all the steps involved from design to… Read more »
Let’s Build It Together! Now Accepting Applications for the 25.05 CU*BASE Release Beta Pool
Earn up to a $4,000 CollabRebate* for testing new CU*BASE tools and features coming with the 25.05 release! Learn more about enhancements coming in the May release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool? Use the link… Read more »
New Process to Remove Invalid Member Emails
Beginning Tuesday, March 4, we will be automating the process to remove bad member emails from CU*BASE when a bounced email report is received from their email address. This new daily process will remove a member email address from their member record so that no further emails are able to be sent to the invalid… Read more »
Join Network Services for our October Boot Camp
Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now
Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!
Join us to learn how SavvyMoney can help your credit union by enhancing the member experience with a seamless digital banking integration and more! Register today to learn how over 50 credit unions are already benefitting from SavvyMoney with CU*Answers! Register Now
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
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