CU*Answers Management Services

AuditLink
Designed for the community of auditors and compliance officers on the CU*BASE system, Audit Link Advisor’s focus will be on disseminating information garnered through day to day discussions between our team and yours. Audit Link will assist clients in satisfying requirements imposed on them by current Regulations and resolving issues prior to examination by regulators and auditors. This includes BSA, Reg D, OFAC, FIDM, Reg C, employee accounts, and on overall policy review.

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Building the Factory
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building The Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The majority of these volumes are revenue generators and cost nothing to implement!

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Earnings Edge
Whether you are looking to begin offering a new product to your membership or offer a new benefit to your membership, the Earnings Edge team has a sole purpose to improve your credit union’s operations. The team will work with you to strategize, configure, and implement the tools needed to increase the efficiencies of your team. We will provide the consulting needed to keep your credit union on top of the technology that is at your fingertips through CU*BASE. Partnering with the Earnings Edge team will put your credit union in the right direction and will provide just the edge you need to be seen as number one in the eyes of your members and your peers.

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Imaging Solutions
CU*Answers eDocument Strategies team was created to help your credit union establish and maintain an eDocument strategy that integrates efficiently with CU*BASE – CU*Answers’ core processing system.Working closely with eDOC Innovations, an eDocument CUSO, CU*Answers eDocument Strategies team works to bring cost effective solutions to the credit union, creating a concise eDocument workflow and a smooth transition to electronic documents.As the credit union’s needs, technology and regulation change we are there every step of the way to help.

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IRSC_HorizontalThe Internet Retailer Support Center (IRSC) is a  CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status.

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Lender*VP
Lender*VP delivers to your credit union a team of experienced lending professionals that will take over the task of driving the success of your loan department. The Lender*VP team has years of on-the-street credit union lending experience, combined with an intimate knowledge of CU*BASE tools. Services provided range from PayDay Lending, Consulting, and a variety of Loan Delivery Channels to ensure credit unions can remain competitive in the fast-paced lending environment. We can make sure you know what products you need, get them off the ground quickly, and drive them to success.

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Marketing
Cooperative Marketing services from CU*Answers. Using the power of the network, CU*Answers offers low cost marketing solutions through collaborative pricing. Working together, we bring the order quantities up, so that the prices come down. Truly a benefit of a being a member of the cooperative.

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SettleMint
As part of CU*Answers Management Services, SettleMINT EFT is your one stop location for all EFT related information including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support, and Shared Branching. We also provide consulting to help you maximize your investment in EFT products and features and provide for enhanced member service experiences. SettleMINT EFT – Balanced and in MINT condition!

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Web Services
CU*Answers Web Services provides web design, development and hosting solutions. CU*Answers Web Services currently manages over 250 web sites and web applications for various clients and has launched more than 150 new designs or web sites in the past 10 years. While CU*Answers Web Services creates specialized web applications using custom developed code, our focus for brochureware sites has been to capitalize on the Content Management capabilities of the popular WordPress platform. WordPress is the same software used to power high-profile companies such as New York Times, Dow Jones, Reuters, Harvard, Rolling Stone and many more (see http://wordpress.org/showcase/).

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Updated
March 20, 2017

Lender*VP Forms is ready to assist with Military Lending Act (MLA) credit card form changes

Lender*VP Forms is ready to assist with Military Lending Act (MLA) credit card form changes

Do you have credit card forms mapped in CU*BASE? This is a reminder that the Military Lending Act (MLA) compliance effective date for credit card accounts is October 3rd, 2017.  Please be sure to check with your forms vendor to verify your credit card forms are in compliance. Contact Lender*VP Forms You can also reach… Read more »

Jun 20, 2017

ProDOC Upgrade coming on 6/20

ProDOC Upgrade coming on 6/20

On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning.  This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade.  Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete.  If… Read more »

Jun 19, 2017

Lender*VP Forms is ready to assist with Military Lending Act (MLA) credit card form changes

Lender*VP Forms is ready to assist with Military Lending Act (MLA) credit card form changes

Do you have credit card forms mapped in CU*BASE? This is a reminder that the Military Lending Act (MLA) compliance effective date for credit card accounts is October 3rd, 2017.  Please be sure to check with your forms vendor to verify your credit card forms are in compliance. Contact Lender*VP Forms You can also reach… Read more »

Jun 13, 2017

May CU*BASE Monthly Monitor Recap

May CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the May 2017 edition of the CU*BASE Monthly Monitor Recap! May 2017 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Jun 5, 2017

CU*Answers University: Learn More About the Change Fund

CU*Answers University: Learn More About the Change Fund

Want to learn more about how to balance the Change Fund and its daily cycle?  Join us for this CU*Answers University course on Monday, June 12.  During this classroom event at our Grand Rapids headquarters, we will discuss: Using CU*BASE tools to balance a vault Helping tellers to balance cash drawers Reducing non-earning cash volumes… Read more »

Jun 5, 2017

Take a Look at the CU*Answers University Courses for June!

Take a Look at the CU*Answers University Courses for June!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in June!   Wednesday, June 7 CU*BASE Mortgage Processing   Monday, June 12 Head Teller Vault/Change Fund Management   Wednesday, June 14 CU*BASE Escrow… Read more »

May 22, 2017

Secure Your Records with MyCorporateVault from CU*Answers Imaging Solutions!

Secure Your Records with MyCorporateVault from CU*Answers Imaging Solutions!

MyCorporateVault locks confidential corporate documents and protects sensitive data from physical loss and damage, as well as unauthorized disclosure or modification. MyCorporateVault allows you to customize your users and groups for a complete, secure management system.  Scanning in your documents directly or importing existing electronic documents is a simple process; you can manage contract renewals,… Read more »

May 16, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

May 12, 2017

CU*BASE GOLD 17.05 Coming Soon!

CU*BASE GOLD 17.05 Coming Soon!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Another CU*BASE Release Is Coming! Mark your calendars for the date below, when you will receive CU*BASE GOLD Version 17.05: Online credit unions: May 21 Site-Four partners: May 21 Self-processing credit unions: June 5-6 Release Documents 17.05 Release Summary 17.05 Database Changes 17.05 Menu Changes Imaging Solutions Release Imaging Solutions Release 17.05… Read more »

May 2, 2017