CU*Answers Management Services

AuditLink
Designed for the community of auditors and compliance officers on the CU*BASE system, Audit Link Advisor’s focus will be on disseminating information garnered through day to day discussions between our team and yours. Audit Link will assist clients in satisfying requirements imposed on them by current Regulations and resolving issues prior to examination by regulators and auditors. This includes BSA, Reg D, OFAC, FIDM, Reg C, employee accounts, and on overall policy review.

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Building the Factory
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building The Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The majority of these volumes are revenue generators and cost nothing to implement!

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Earnings Edge
Whether you are looking to begin offering a new product to your membership or offer a new benefit to your membership, the Earnings Edge team has a sole purpose to improve your credit union’s operations. The team will work with you to strategize, configure, and implement the tools needed to increase the efficiencies of your team. We will provide the consulting needed to keep your credit union on top of the technology that is at your fingertips through CU*BASE. Partnering with the Earnings Edge team will put your credit union in the right direction and will provide just the edge you need to be seen as number one in the eyes of your members and your peers.

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Imaging Solutions
CU*Answers eDocument Strategies team was created to help your credit union establish and maintain an eDocument strategy that integrates efficiently with CU*BASE – CU*Answers’ core processing system.Working closely with eDOC Innovations, an eDocument CUSO, CU*Answers eDocument Strategies team works to bring cost effective solutions to the credit union, creating a concise eDocument workflow and a smooth transition to electronic documents.As the credit union’s needs, technology and regulation change we are there every step of the way to help.

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IRSC_HorizontalThe Internet Retailer Support Center (IRSC) is a  CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status.

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Lender*VP
Lender*VP delivers to your credit union a team of experienced lending professionals that will take over the task of driving the success of your loan department. The Lender*VP team has years of on-the-street credit union lending experience, combined with an intimate knowledge of CU*BASE tools. Services provided range from PayDay Lending, Consulting, and a variety of Loan Delivery Channels to ensure credit unions can remain competitive in the fast-paced lending environment. We can make sure you know what products you need, get them off the ground quickly, and drive them to success.

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Marketing
Cooperative Marketing services from CU*Answers. Using the power of the network, CU*Answers offers low cost marketing solutions through collaborative pricing. Working together, we bring the order quantities up, so that the prices come down. Truly a benefit of a being a member of the cooperative.

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SettleMint
As part of CU*Answers Management Services, SettleMINT EFT is your one stop location for all EFT related information including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support, and Shared Branching. We also provide consulting to help you maximize your investment in EFT products and features and provide for enhanced member service experiences. SettleMINT EFT – Balanced and in MINT condition!

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Web Services
CU*Answers Web Services provides web design, development and hosting solutions. CU*Answers Web Services currently manages over 250 web sites and web applications for various clients and has launched more than 150 new designs or web sites in the past 10 years. While CU*Answers Web Services creates specialized web applications using custom developed code, our focus for brochureware sites has been to capitalize on the Content Management capabilities of the popular WordPress platform. WordPress is the same software used to power high-profile companies such as New York Times, Dow Jones, Reuters, Harvard, Rolling Stone and many more (see http://wordpress.org/showcase/).

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Updated
March 20, 2017

Save Time for Members, Close Loans Faster with eSignatures!

Save Time for Members, Close Loans Faster with eSignatures!

With eSignatures from CU*Answers Imaging Solutions, your members can enjoy the convenience of signing documents anywhere through their smartphones and mobile devices.  Signed documents will be archived in the CU*Spy vault, just like when you capture signatures in your branches. This service is available for free to all CU*Spy online vault users, with just a… Read more »

Apr 27, 2017

Don’t Forget – Changes Coming to Online Banking Security

Don’t Forget – Changes Coming to Online Banking Security

Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »

Apr 10, 2017

Announcing Beta-Test Sites for the 17.05 Release!

Announcing Beta-Test Sites for the 17.05 Release!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: See who’s joined the Beta Pool! Among the credit unions that applied to be part of the beta test for CU*BASE GOLD 17.05 coming in May, the following 3 credit unions were selected: Michigan Legacy Credit Union Frankenmuth Credit Union Diversified Members Credit Union A last-minute adjustment allowed us to open up… Read more »

Apr 7, 2017

March CU*BASE Monthly Monitor Recap

March CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the March 2017 edition of the CU*BASE Monthly Monitor Recap! March 2017 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Apr 3, 2017

Cancelled: Join us for a My CU Today Plus Conference – View/Analyze CU Budget

Cancelled: Join us for a My CU Today Plus Conference – View/Analyze CU Budget

Today’s credit union executives demand flexibility, security and peace of mind over what is happening at their credit unions. My CU Today Plus helps your credit union to mine, track, analyze, and report information anytime and anywhere.  We are offering a web conference series to help you explore the ways in which you can utilize… Read more »

Apr 3, 2017

Join the Beta Pool and Earn a CollabRebate!

Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 17.05 Release! Learn more about enhancements coming with the 17.05 Release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. Because of the… Read more »

Mar 29, 2017

Join us for a My CU Today Plus Conference – Tiered Services Monthly Comparison

Join us for a My CU Today Plus Conference – Tiered Services Monthly Comparison

Today’s credit union executives demand flexibility, security and peace of mind over what is happening at their credit unions. My CU Today Plus helps your credit union to mine, track, analyze, and report information anytime and anywhere.  We are offering a web conference series to help you explore the ways in which you can utilize… Read more »

Mar 27, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 12 – 13 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 12 – 13. You may recall that this rollover period was shortened due to an issue that surfaced for a select group of credit union branch locations, preventing them… Read more »

Mar 24, 2017

Join the Beta Pool and Earn a CollabRebate!

Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 17.05 Release! Learn more about enhancements coming with the 17.05 Release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. Because of the… Read more »

Mar 21, 2017