Home | CU*Answers

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Here Comes the Next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Join us for the third session of the 2025 Collections Roundtable Series – for whichever session you’d like, or both! Click the button below to sign up today. Register Today

Take a Look at the CU*Answers University Courses for August!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in August! Learn More

Lender*VP Invites You to Learn About REPAY Payment Solutions

REPAY is an innovative, full-service payment technology and processing provider for credit unions. Interested in learning more about REPAY as a solution for your members? Click the button below to register for our upcoming webinar! Register Today

Previous Next

In Case You Missed It…

Take a look back at some important topics from the last half of July 2025! View Topics

Join Our Upcoming Webinar on Pocketnest!

CU*Answers and Pocketnest invite you to join us for an upcoming webinar! During this event, we’ll highlight the capabilities of Pocketnest’s Financial Journey Platform embedded within It’s Me 247 online banking.Want to learn more about how you can empower your community with a Digital Financial Journey powered by Pocketnest? Click the button below to sign up. Register Now

Take Advantage of the NEW 1Click Autopilot Program!

With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More

Conversations On Education: Exercises for Success – Xpress Teller

Join us for a conversation on Education! Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Jul 11, 2023

June Owner’s View Monthly Recap

Check out recent programming changes in the June 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Jul 11, 2023

Strategic Shorts: Comprehensive Reporting Using Charts

Analytics Booth helps credit union executives and managers capture, visualize, and use data analytics to guide their business decisions and minimize risk. Strategic Shorts is a video series that teaches you how to accomplish this. In today’s video, Josh Peacock highlights how you can view trending data to gain a more comprehensive look at your… Read more »

Jul 11, 2023

Two for Tuesday with CEO Geoff Johnson – 7/11/2023

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.

Jun 27, 2023

Increase to Network Services Labor Costs Arriving 8/1/23

We appreciate your continued trust in Network Services as your provider of quality IT solutions. We have been serving our clients with excellence and integrity for more than 20 years, and we are committed to maintaining our high standards of service. However, as you may be aware, the costs of hardware and labor have risen… Read more »

Jul 10, 2023

Pull Up a Seat for a Learning Café Session

Join Lani Lowing for this month’s Learning Café! Lani will lead a discussion on the many educational resources available to CU*Answers clients and what options might best fit the needs of your teams and staff members. Topics discussed will include: How to register for a course Reference materials available Show Me the Steps Our OnDemand… Read more »

Jul 10, 2023

Video of the Week: Working a Follow-Up

Working a Follow-Up Need a quick way to show your staff how they can work a follow-up in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Jul 10, 2023

Leadership 2023 Recap: Spanish Localization Now Available in Online Banking!

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered! We’ll be delivering several announcements on hot topics from Leadership and why our teams are excited to deliver these new offerings and enhancements to the network! First up, we’re excited… Read more »

Jul 10, 2023

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »

Jul 10, 2023

Updated Message for Failed Online Banking Login Attempts

Beginning Tuesday, July 11, members will see an updated message in It’s Me 247 Online Banking if they attempt a login with invalid information in the username or password fields. Regardless of which information is incorrect, the message will now display “Login failed. Invalid username or password.” Previously, this message would indicate which piece of… Read more »

Jul 10, 2023