In Case You Missed It – Late January 2024

In Case You Missed It – Late January 2024

Take a look back at some important topics from the second half of January 2024: Activate LoanPay Xpress Now in Online Banking/Mobile App! Register for Asterisk Intelligence Week at CU*Answers Tax Statements in Online Banking – Providing Convenience for Your Members! Important Details for Issue Currently Affecting Escrow Analysis Forms Create and Maintain Your Own… Read more »

Jan 31, 2024

Need Assistance from Network Services? Submit a Request via ConnectWise!

Need Assistance from Network Services? Submit a Request via ConnectWise!

If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook.  Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »

Jan 31, 2024

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, February 14th 4:30 PM – 5:00 PM ET This Month’s Focus Review Year-End Tasks for February 2024 February is just around the corner!  During our upcoming Education Express session, Brendan Lindsey and Kasey Olchowski will detail Year-End topics including: How to find a member’s December 2023 Statement if Sub-1099s were requested. Enhancement products available… Read more »

Jan 31, 2024

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users.  Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »

Jan 29, 2024

[The Pulse] 2024 Business Continuity Plan Now Available

[The Pulse] 2024 Business Continuity Plan Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently completed the 2024 CU*Answers Business… Read more »

Jan 29, 2024

Video of the Week: Posting a Payroll

Video of the Week: Posting a Payroll

Posting a Payroll Need a quick way to show your staff how they can use CU*BASE to post a payroll?  Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Jan 29, 2024