Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!
Knowledge Base Topics
- My member is using online banking multi-factor authentication to log into two separate memberships on a shared workstation. They are being asked to use MFA each time they log in. Is this expected? Click here to view this NEW topic! (KB 5647)
- With multi-factor authentication (MFA), what situations would cause a member who had already registered their device with a one-time passcode need to register it again? Check out this updated topic! (KB 5489)
- Are international phone numbers supported for multi-factor authentication (MFA) for online banking? Read this updated topic! (KB 5542)
Show Me the Steps Online Help
For details on how to generate a PDF Report from Spool File, click here.
