Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!
Knowledge Base Topics
- What does it mean if we get an error message from a credit bureau that states “**No records found**/high probability Social Security Number belongs to another”? View this NEW topic! (KB 5613)
- Is there a way to reverse a member account adjustment made in Tool #492 Member Account Adjustment (Full)? Click here to read more about this NEW topic! (KB 5624)
- How are pre-notes handled in the ACH exceptions? Check out this NEW topic! (KB 5626)
Show Me the Steps Online Help
For details on how to add a share draft to be processed as a return/exception, Click here to check out our Show Me the Steps Online Help topic.
