ATTENTION XTEND SHARED BRANCHING PARTNERS
Effective June 30th, 2025, Consumers Federal Credit Union (Brooklyn, NY) and Commodore Perry Federal Credit Union (Oak Harbor, OH) have ended their partnerships with the Xtend Shared Branching Network.
Please visit the Xtend Online Search portal to find a Shared Branch near you!
Attention all clients using Equifax for credit pulls (for primary and backup bureau): Starting October 1st, 2025, you will see a new Bureau Servicing Fee on your monthly invoice for $25/month. This fee is a result of increased costs that we incurred in our renewed agreement with Equifax. If you have any questions, please reach… Read more »
Mobile 8 begins rolling out July 8th as part of our standard annual update process for all credit unions using our mobile app. This update ensures your app continues to deliver the latest security, performance enhancements, and platform compatibility. The update will not disrupt your members – it will happen automatically once approved by Apple… Read more »
Attention CU*Answers clients: effective October 1st, 2025, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $60.50 per month to $66.50 per month, while valuation costs will increase from $0.24 per valuation to $0.26 per valuation. These price increases will apply to all clients using the service, including current subscribers. If… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
As you’ve likely heard by now, Magic-Wrighter recently became SWIVEL! We’ve been in close contact with SWIVEL as they outline their timeline to transition our mutual LoanPay Xpress clients to the new SWIVEL Pay system. We wanted to make you aware of what we know so far. While we don’t anticipate needing to change the… Read more »
Take a look back at some important topics from the second half of June 2025: Need to Update Your Contacts for CU Publisher or Mobile App Notifications? Tips from Lender*VP: Recommendations for Credit Unions that Utilize 1Click Offers Do You Have a New Member Service Representative? Prevent Fraud with Positive Pay for Your Business Members… Read more »
The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience! During our upcoming session, we will discuss MOP Procedures for credit unions, including how your credit union handles fraud and ways that you connect with members who open their membership online. We look forward to fostering a discussion… Read more »
Current Hot Topics in Lending. If you missed our recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! A reminder for credit unions that support HELOC Contract Variable Rates: HELOC Contract Variable Rates will need to be updated prior to Tuesday, July 1st. We have put together a document, which covers… Read more »
The CU*Answers Education Team invites you to join us for a series of events coming in July! These popular half-day training events usually begin around 1:00 PM ET, which isn’t always easy for our credit union partners located in the western region. This summer, we’re presenting options that we hope will be more convenient for… Read more »
As a reminder, HELOC Contract Variable Rates will need to be updated prior to Tuesday, July 1st. Ahead of this rate change, we would like to remind your credit union of a few key items. We have put together a document, linked below, which covers important items related to the rate changes. This include topics such as:… Read more »
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Take a look back at some important topics from the last half of June 2025! View Topics
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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Between Monday, August 18th and Wednesday, August 20th, we will be hosting on-site training in Grand Rapids, Michigan, followed by a series of webinars on Thursday, August 21st. These courses will focus on tactical skill instruction, strategy discussion and training solutions. Learn More
