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self-processing News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Strategic Income Solutions’ AI Chat 

Strategic Income Solutions’ AI Chat

During this webinar, Strategic Income Solutions will discuss their robust AI chat solution and how it can provide 24/7 answers to your members’ frequently asked questions. This event will focus on the differences of a live chat solution and will highlight benefits, tips, and the easiest ways to save time and money in developing how your credit union interacts with members. Click the button below to learn more! Learn More

Take a Look at the CU*Answers University Courses for May! 

Take a Look at the CU*Answers University Courses for May!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in May! Learn More

Here comes the next Collections Roundtable! 

Here comes the next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Register Today

Join Us for the 2025 Golf Outing as Part of Leadership Week 

Join Us for the 2025 Golf Outing as Part of Leadership Week

Register for the CU*Answers Golf Outing, which will be held at the Saskatoon Golf Club during the 2025 Leadership Conference Week! Unwind after an exciting week of events with a round of golf, a cold drink, and a pig roast lunch. Click the button below to register today! Register Today

The 2025 CU*Answers Leadership Conference is Coming 

The 2025 CU*Answers Leadership Conference is Coming

Register for the 2025 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Click the button below for more information. Learn More

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A Reminder for Experian Clients: Update Your Password Every 90 Days

A Reminder for Experian Clients: Update Your Password Every 90 Days

A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days.  Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed.  This will… Read more »

Client NewsCU*AnswersLender*VP
May 1, 2023

Time to Vote in the 2023 Xtend Elections!

Time to Vote in the 2023 Xtend Elections!

ATTENTION XTEND STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 16, 2023! Ready to vote? Visit https://xtendcuso.simplyvoting.com and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual Stockholders Meeting on Tuesday, June 20). Click… Read more »

Client NewsXtend
May 1, 2023

Time to Vote in the 2023 Elections!

Time to Vote in the 2023 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 16, 2023!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

Client NewsCU*Answers
May 1, 2023

Video of the Week: CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List

Video of the Week: CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List

CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List Need a quick way to show your staff how they can remove a tool from their Favorite Tools list in CU*BASE?  Refer them to this video, which has been viewed 1,911 times! Play Video Check out our entire collection of video tutorials… Read more »

Client NewsCU*Answers
May 1, 2023

Join Us for the 2023 CU*Answers Leadership Conference!

Join Us for the 2023 CU*Answers Leadership Conference!

Register for the 2023 CU*Answers Leadership Conference!  Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next.  We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our… Read more »

Client NewsCU*AnswersLeadership Conference
May 1, 2023

In Case You Missed It – Late April 2023

In Case You Missed It – Late April 2023

Take a look back at some important topics from the second half of April 2023: Join Us for the 2023 CU*Answers Leadership Conference! CU*BASE Release 23.05 is Arriving Soon! Round out Leadership Week with a Golf Outing! Create and Maintain Your Own MOP Sites with MOP Manager Haven’t Upgraded to Vertical Receipts Yet? Reach Out… Read more »

Client NewsCU*Answers
Apr 28, 2023

Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations

Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations

From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards!  Join our upcoming session on May 17th as we discuss FUEL Authorizations. Join the… Read more »

Cards & PaymentsClient NewsConversations OnCU*Answers
Apr 27, 2023

Do You Have a New Member Service Representative?

Do You Have a New Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Client NewsCU*AnswersEducation
Apr 27, 2023

License Verification Tool is Now Available with MOP 3.0!

License Verification Tool is Now Available with MOP 3.0!

Add the new license verification tool into your credit union’s MAP or MOP site!  With this service members will be asked to take a selfie, as well as an image of the front and back of their driver’s license that will be submitted for verification – this is a fraud deterrence tool that can be… Read more »

Client NewsCU*AnswersInternet Retailer Support Center
Apr 27, 2023

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »

Business ContinuityClient NewsCore SoftwareCU*Answers
Apr 26, 2023
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Conversations On…

Conversations On…

A new way to interact with your CUSO and your peers.  This new series will take traditional focus groups to a whole new level. Learn More

10th Annual Conversations on Compliance Event

10th Annual Conversations on Compliance Event

Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More

1Click Autopilot

1Click Autopilot

Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.05  May. 18, 2025 (Sunday)
Self Processing CUs
25.05  

More about releases

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Popular Client News

  • Get Ready for an Online Banking EULA System Update
  • Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!
  • Join Network Services for our May Boot Camp!
  • Get Ready! The 2025 CU*Answers Leadership Conference is Coming!
  • Reminder: CBX Updates and Information – Sign Up for a Live Demo
  • CBX Updates and Information
  • Join Us for the 2025 Golf Outing as Part of Leadership Week!
  • Strategic Income Solutions’ AI Chat: A New Way to Meet the Needs of Your Members
  • CU*BASE Release 25.05 is Arriving Soon!
The 2025 CU*Answers Leadership Conference is Coming

The 2025 CU*Answers Leadership Conference is Coming

Register for the 2025 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Click the button below for more information. Learn More

Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Register Today

We're Hiring!
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