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self-processing News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Strategic Income Solutions’ AI Chat 

Strategic Income Solutions’ AI Chat

During this webinar, Strategic Income Solutions will discuss their robust AI chat solution and how it can provide 24/7 answers to your members’ frequently asked questions. This event will focus on the differences of a live chat solution and will highlight benefits, tips, and the easiest ways to save time and money in developing how your credit union interacts with members. Click the button below to learn more! Learn More

Take a Look at the CU*Answers University Courses for May! 

Take a Look at the CU*Answers University Courses for May!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in May! Learn More

Here comes the next Collections Roundtable! 

Here comes the next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Register Today

Join Us for the 2025 Golf Outing as Part of Leadership Week 

Join Us for the 2025 Golf Outing as Part of Leadership Week

Register for the CU*Answers Golf Outing, which will be held at the Saskatoon Golf Club during the 2025 Leadership Conference Week! Unwind after an exciting week of events with a round of golf, a cold drink, and a pig roast lunch. Click the button below to register today! Register Today

The 2025 CU*Answers Leadership Conference is Coming 

The 2025 CU*Answers Leadership Conference is Coming

Register for the 2025 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Click the button below for more information. Learn More

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Check Out These Helpful Resources for Completing the 5300 Call Report in CU*BASE

Check Out These Helpful Resources for Completing the 5300 Call Report in CU*BASE

Do you have new staff who will be assisting with the quarterly 5300 Call Report or current staff who could use a refresher on these tasks?  Below are several great resources that you can share with your team! Click here for a list of AnswerBook topics relating to 5300 Call Reports. Learn more about quarterly… Read more »

Client NewsCU*Answers
Jul 12, 2023

Best Practices for Your Email Upkeep – Resources and Recommendations Coming Soon

Best Practices for Your Email Upkeep – Resources and Recommendations Coming Soon

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have prepared AnswerBook topics which provide greater detail on these changes – look for these emails to be delivered to your inbox soon…. Read more »

Client NewsCU*Answers
Jul 12, 2023

Leadership 2023 Recap: CU*Forms Makes Creating and Signing Forms Easier than Ever!

Leadership 2023 Recap: CU*Forms Makes Creating and Signing Forms Easier than Ever!

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from the Imaging Solutions team! Creating general membership forms and getting them signed is easier than ever with CU*Forms!  CU*Forms is a web application that allows… Read more »

Client NewsCU*AnswersImaging Solutions
Jul 12, 2023

Conversations On Education: Exercises for Success – Xpress Teller

Conversations On Education: Exercises for Success – Xpress Teller

Join us for a conversation on Education!  Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Client NewsConversations OnCU*AnswersEducation
Jul 11, 2023

June Owner’s View Monthly Recap

June Owner’s View Monthly Recap

Check out recent programming changes in the June 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Client NewsCore SoftwareCU*AnswersDocumentationOwner's View
Jul 11, 2023

Strategic Shorts: Comprehensive Reporting Using Charts

Strategic Shorts: Comprehensive Reporting Using Charts

Analytics Booth helps credit union executives and managers capture, visualize, and use data analytics to guide their business decisions and minimize risk.  Strategic Shorts is a video series that teaches you how to accomplish this. In today’s video, Josh Peacock highlights how you can view trending data to gain a more comprehensive look at your… Read more »

Analytics BoothAsterisk IntelligenceClient NewsCU*Answers
Jul 11, 2023

Two for Tuesday with CEO Geoff Johnson – 7/11/2023

Two for Tuesday with CEO Geoff Johnson – 7/11/2023

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following.  Watch the video below to hear Geoff’s insight on this week’s topics.  

Client NewsCU*AnswersLeadershipTwo for Tuesdays
Jun 27, 2023

Increase to Network Services Labor Costs Arriving 8/1/23

Increase to Network Services Labor Costs Arriving 8/1/23

We appreciate your continued trust in Network Services as your provider of quality IT solutions.  We have been serving our clients with excellence and integrity for more than 20 years, and we are committed to maintaining our high standards of service.  However, as you may be aware, the costs of hardware and labor have risen… Read more »

Client NewsCU*AnswersNetwork Services
Jul 10, 2023

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Lani Lowing for this month’s Learning Café!  Lani will lead a discussion on the many educational resources available to CU*Answers clients and what options might best fit the needs of your teams and staff members.  Topics discussed will include: How to register for a course Reference materials available Show Me the Steps Our OnDemand… Read more »

Client NewsCU*Answers
Jul 10, 2023

Video of the Week: Working a Follow-Up

Video of the Week: Working a Follow-Up

Working a Follow-Up Need a quick way to show your staff how they can work a follow-up in CU*BASE?  Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Client NewsCU*Answers
Jul 10, 2023
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Conversations On…

Conversations On…

A new way to interact with your CUSO and your peers.  This new series will take traditional focus groups to a whole new level. Learn More

In Case You Missed It…

In Case You Missed It…

Take a look back at some important topics from the last half of April 2025! View Topics

10th Annual Conversations on Compliance Event

10th Annual Conversations on Compliance Event

Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.05  May. 18, 2025 (Sunday)
Self Processing CUs
25.05  

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  • Preparing Your Credit Union to Transition to CBX

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Popular Client News

  • Get Ready! The 2025 CU*Answers Leadership Conference is Coming!
  • Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!
  • Get Ready for an Online Banking EULA System Update
  • Reminder: CBX Updates and Information – Sign Up for a Live Demo
  • CBX Updates and Information
  • Join Network Services for our May Boot Camp!
  • Strategic Income Solutions’ AI Chat: A New Way to Meet the Needs of Your Members
  • Join Us for the 2025 Golf Outing as Part of Leadership Week!
  • Take a Look at the CU*Answers University Courses for May!
Strategic Income Solutions’ AI Chat

Strategic Income Solutions’ AI Chat

During this webinar, Strategic Income Solutions will discuss their robust AI chat solution and how it can provide 24/7 answers to your members’ frequently asked questions. This event will focus on the differences of a live chat solution and will highlight benefits, tips, and the easiest ways to save time and money in developing how your credit union interacts with members. Click the button below to learn more! Learn More

The 2025 CU*Answers Leadership Conference is Coming

The 2025 CU*Answers Leadership Conference is Coming

Register for the 2025 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Click the button below for more information. Learn More

Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

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