Submit An Idea

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Engage with Us!

As a cooperative, our mission is to help our credit union clients and owners achieve their goals and dreams. One way we can do that is to ensure that the tools and solutions we are developing are moving in a direction that fits those goals and dreams. So your voice matters!

There are many ways to engage with us, from day-to-day interactions with our client support and professional services teams to the hundreds of education sessions we offer every year. But if you have a specific idea you’d like to suggest, here are your best avenues:

conversations on logoTaking focus groups to a new level! Join your peers and add your voice to conversations on credit union core disciplines, tools for members and employees, and the latest buzz.

Find a Conversations On… Group

Developer's Help DeskIf you’re ready to invest and want your project to be assured a place in the queue, check out the Developer’s Help Desk. We’d love to work with you on your custom project!

Learn More About the DHD

Idea FormsThis is our version of a suggestion box. Any employee, any idea, any time. If you think it’ll benefit members and the network, we want to hear your idea!

Learn How to Submit an Idea Form

What is an Idea Form?
Think suggestion box. A place to dream, and to engage others who might share your dream and be able to make it come true.
Just remember that like a suggestion box, it’s not a formal request for work to be done. We may not always be in a position to invest the resources in every idea that comes along, even if it’s a great one!
What if I’m willing to pay for this?
Is your idea more than just a suggestion, but a project where your credit union is willing to pay for the work to be prioritized? Check out the Initiating a Special Project Request page; we’d love to work with you on your custom project.
How long will it take to get a response?
Expect a reply in about 6-8 weeks. You’ll usually be asked to join in a dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.
Something’s broken, I need help now!
Idea Forms are not for emergencies. If you’re experiencing issues with your data or a program isn’t working as warranted, use the AnswerBook or contact our Client Services & Education team directly.
I didn’t hear back yet. Can submissions be tracked?
Since this is a suggestion box, we do not have a formal tracking mechanism for ideas submitted through this channel. If you do not receive a response in 6-8 weeks, feel free to submit your idea again for another try!
How can I tell what you’re already working on?
To see what’s already in the queue, check out Owner’s View. To see what’s on the drawing board, check for a recipe in the Kitchen.
How do I submit an Idea Form?
Log in to CU*BASE GOLD as usual. Click the Network Links button Network Links along the bottom of any screen. Click on “Submit and Idea” then follow the instructions.
Updated
June 23, 2023

Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2023, pricing for J.D. Power Vehicle Valuations will be increasing.  The monthly cost will increase from $52.50 per month to $55.00 per month, while valuation costs will increase from $0.21 per valuation to $0.22 per valuation.  These price increases will apply to all clients using the service, including current… Read more »

Aug 11, 2023

Leadership 2023 Recap: Easily Reskin Your Loan Application with Loan Manager

Leadership 2023 Recap: Easily Reskin Your Loan Application with Loan Manager

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from the Internet Retailer Support Center! Preview, test and update your It’s Me 247 Loan Application in minutes!  Loan Manager gives your credit union the ability… Read more »

Aug 10, 2023

Privacy Policy Compliance for Google Play Apps & Updated Android App Version

Privacy Policy Compliance for Google Play Apps & Updated Android App Version

If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format.  The PDF format is not accepted by Google at this time. You will need to work with your website… Read more »

Aug 10, 2023

How Do I Request Upload/Download Permissions for CU*BASE?

How Do I Request Upload/Download Permissions for CU*BASE?

Need to grant upload/download permissions in CU*BASE to one of your employees?  Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form.  You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »

Aug 10, 2023

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users.  Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »

Aug 9, 2023

Join CU*Answers and SavvyMoney to Learn About Robust Credit Score Solutions that can Help Bolster Customer Relationships!

Join CU*Answers and SavvyMoney to Learn About Robust Credit Score Solutions that can Help Bolster Customer Relationships!

SavvyMoney offers robust credit score solutions that empower you with digital personalization and real-time analytics, which can help you to strengthen and deepen your relationships with customers. If you’re interested in learning more, we invite you to join our upcoming webinar!  Use the button below to register today. Have questions?  Reach out to us at lendervp@cuanswers.com. … Read more »

Aug 9, 2023