Client News provides the information you need to stay current with what’s happening.
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[The Pulse] 2025 Business Continuity Plan: Mid-Year Revision Now Available
![[The Pulse] 2025 Business Continuity Plan: Mid-Year Revision Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-300x121.png)
As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2025 CU*Answers Business Continuity Plan and… Read more »
Reminder – Beginning July 28th: Alert Emails Moving to Constant Contact
In 2024, CU*Answers transitioned our Client News delivery to the Constant Contact platform. Beginning Monday, July 28th, 2025, we will be doing the same for Alerts – from that date forward, all Alert emails will be delivered via Constant Contact. What does this mean for you? All contacts who are currently set up to receive Alert… Read more »
Two for Tuesday with CEO Geoff Johnson – 7/22/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Reminder: Log In This Week (and….win?)
Wednesday, July 23 at 3:30 PM ET Spread the word Get the team ready Pop the popcorn Grease up those mouse lasers AND BE READY TO LOG IN TO WIN! Ten lucky logged in winners will get a $50 gift card! All you need to do is log in to CBX on Wednesday at 3:30… Read more »
A Note for FUEL Clients: Important Details About Your August Invoice
Attention Lender*VP clients who utilize the FUEL Decision Model: your August invoice will include FUEL decisions that were previously missed. These FUEL decisions were intended to be included on your June invoice, and will be reflected on the August invoice instead. We apologize for this oversight. Please reach out to Lender*VP at lendervp@cuanswers.com if you have any questions.
Reminder: New Bureau Servicing Fee for Equifax Clients Beginning 10/1/25
Attention all clients using Equifax for credit pulls (for primary and backup bureau): Starting October 1st, 2025, you will see a new Bureau Servicing Fee on your monthly invoice for $25/month. This fee is a result of increased costs that we incurred in our renewed agreement with Equifax. If you have any questions, please reach… Read more »
We Need Your Help! (Calling All Network Credit Unions)
Rally the team, because we need you (yes, all of you) on Wednesday, July 23 at 3:30 PM ET! Now that all online and Site-Four partner credit unions have access and are using CBX daily, it’s time to help test session limits under real-world pressure. All you need to do is log in to CBX… Read more »
Prevent Fraud with Positive Pay for Your Business Members
If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written. Any… Read more »
Tips from Lender*VP: Recommendations for Credit Unions that Utilize 1Click Offers
For all 1Click Offer users in the network, Lender*VP would like to remind you of the following recommendations prior to sending out offers to members: Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead… Read more »
Join Us in Grand Rapids for the Conversations on Serving Business Members Summit!
Join us for our Conversations on Serving Business Members Summit! This in-person event will be hosted at the main CU*Answers office in Grand Rapids, MI. We encourage you to join your peers for a discussion on best practices and creative ideas, plus brainstorm solutions that your organization or your business members are looking for. We… Read more »
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
Join Network Services for our October Boot Camp
Join us October 29th and 30th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! Use the button below to register today. Register Now
Take a Look at the CU*Answers University Courses for October!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Learn More
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