SE.2024.60 Conversations On Deposit Operations and Member Service: Staying In Touch with CU Members

Special Events Training

Summary

The CU*BASE system, via its mail server infrastructure, handles millions of emails every year across the entire network, so it’s critical that all of these addresses are properly maintained and regularly monitored. Every credit union needs to do its part to prevent outside Internet Service Providers and spam-monitoring services from viewing these communications as spam, which could potential preventing us from sending emails for any of our clients.

Audience

Operations Manager, Member Service Manager, Data Analyst, Data Processing Coordinator, Marketing Manager

Objectives

Discuss what happens when a member's email address has been flagged as wrong. Discuss what you should do if an email comes back as undeliverable

Topics

* Understanding the Reasons for Change * Our Responses to the Policy Changes * Resources and Additional Information

Course Schedule

Future times and dates are to be determined.