A Note from Xtend: Inclement Weather for 1/12 through 1/13

A Note from Xtend: Inclement Weather for 1/12 through 1/13

Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Friday, 1/12 through Saturday, 1/13.  This may affect the ability for some Xtend employees to commute to and from work.  There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »

Jan 11, 2024

The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!

The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!

The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience!  Our upcoming webinar will focus on RDC Auto Enrollment within CU*BASE.  We will discuss how credit unions are using RDC Auto Enrollment, configurations that they are using for approval, as well as how credit unions are obtaining reports. … Read more »

Jan 10, 2024

Recommendations from Lender*VP – Document Retention for Denied Applications

Recommendations from Lender*VP – Document Retention for Denied Applications

What is your credit union’s current retention plan for documents relating to denied applications?  Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months.  Relevant… Read more »

Jan 10, 2024

December Owner’s View Monthly Recap

December Owner’s View Monthly Recap

Check out recent programming changes in the December 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Jan 10, 2024

Prevent Fraud with Positive Pay for Your Business Members

Prevent Fraud with Positive Pay for Your Business Members

If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written.  Any… Read more »

Jan 9, 2024

New Web Chat Scripts Coming from Xtend

New Web Chat Scripts Coming from Xtend

Xtend is excited to announce that we’re in the test and production stages of our Web Chat migration to TalkDesk! As you may remember, we received notice late in 2023 that Bold360, Xtend’s current chat provider, had slated to sunset their product effective 01/31/2024. Xtend is working hard to ensure a smooth transition, and we… Read more »

Jan 9, 2024