The CU*Answers Education Team will be hosting a series of educational events throughout July! These popular half-day training events typically begin around 1:00 PM ET, which isn’t always easy for our credit union partners located in the western region. Because of this, we’re offering sessions later in the day that we hope will be more convenient for your staff.
Join us next week for Member Services Training Day – check out the details below and click the button to register!
Member Services Training Day
This event will explore a day in the life of a Member Service Representative. This course is geared toward new members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history. Participants will explore the following areas:
- Member Services: Account Inquiry and Phone Operator
- Online University
- Exercise for Success
- Show Me the Steps
- OnDemand Videos
- Registering for Courses
Monday, July 14
3:00 PM – 6:30 PM ET
