When does a product or service become “saturated” in your membership? Is there a benchmark of product penetration to aim for? What are the current penetration rates on an existing or new product and service? Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »
When does a product or service become “saturated” in your membership? Is there a benchmark of product penetration to aim for? What are the current penetration rates on an existing or new product and service? Are there notable utilization and engagement patterns on specialty products like a Christmas Club, a Round-Up debit card program, or… Read more »
How has your members’ transactional behavior changed over the last 3, 6, or 12 months? How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business? Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »
How has your members’ transactional behavior changed over the last 3, 6, or 12 months? How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business? Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »
Plastics portfolios can be analyzed from a few angles – 1) Plastics as a member tool, or 2) The financial impact to your credit union. Learn how to review your portfolio’s member activity to trend the activity over time and identify inactive users. Measure seasonal or situational impact to transaction volumes and consider options for… Read more »
Plastics portfolios can be analyzed from a few angles – 1) Plastics as a member tool, or 2) The financial impact to your credit union. Learn how to review your portfolio’s member activity to trend the activity over time and identify inactive users. Measure seasonal or situational impact to transaction volumes and consider options for… Read more »
Non-interest income is an essential factor to evaluate when studying the credit union’s income streams and the impact of policy changes. What is the trend on total income for each source of non-interest income? Is any source yielding less than normal and is that expected? How have recent fee waiver policy (or configuration) changes impacted… Read more »
Non-interest income is an essential factor to evaluate when studying the credit union’s income streams and the impact of policy changes. What is the trend on total income for each source of non-interest income? Is any source yielding less than normal and is that expected? How have recent fee waiver policy (or configuration) changes impacted… Read more »
Evaluating the trends of membership growth, plus demographics and composition of memberships gained and lost can provide a well-rounded understanding of your membership base, both recently and historically. What is my rate of net membership growth (or loss)? Am I gaining more organizational memberships? Am I gaining more members in certain age groups? How long… Read more »
Evaluating the trends of membership growth, plus demographics and composition of memberships gained and lost can provide a well-rounded understanding of your membership base, both recently and historically. What is my rate of net membership growth (or loss)? Am I gaining more organizational memberships? Am I gaining more members in certain age groups? How long… Read more »
Videos are available now! Instead of our usual in-person event in downtown Grand Rapids, this year’s conference is being presented via a series of 3 video episodes.
November 10 – 12, 2020
Designed just for credit union CEOs, this year’s CEO Strategies event will allow you to interact with your peers on topics that are important to your organization, your business plan, and your career. And like everyone else during 2020, we’re shaking up the format and adapting to new ways of interacting and sharing as a network. We hope you will join us!
CU*Answers is celebrating its 50th year in business. We’re excited to hear from our past and present clients, partners, peers, and employees. Together, we want to share the many stories from CU*Answers’ legacy and celebrate the successes, growth, trials, laughter, and accomplishments of the organization since 1970.
