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online News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Strategic Income Solutions’ AI Chat 

Strategic Income Solutions’ AI Chat

During this webinar, Strategic Income Solutions will discuss their robust AI chat solution and how it can provide 24/7 answers to your members’ frequently asked questions. This event will focus on the differences of a live chat solution and will highlight benefits, tips, and the easiest ways to save time and money in developing how your credit union interacts with members. Click the button below to learn more! Learn More

Take a Look at the CU*Answers University Courses for May! 

Take a Look at the CU*Answers University Courses for May!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in May! Learn More

Here comes the next Collections Roundtable! 

Here comes the next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Register Today

Join Us for the 2025 Golf Outing as Part of Leadership Week 

Join Us for the 2025 Golf Outing as Part of Leadership Week

Register for the CU*Answers Golf Outing, which will be held at the Saskatoon Golf Club during the 2025 Leadership Conference Week! Unwind after an exciting week of events with a round of golf, a cold drink, and a pig roast lunch. Click the button below to register today! Register Today

The 2025 CU*Answers Leadership Conference is Coming 

The 2025 CU*Answers Leadership Conference is Coming

Register for the 2025 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Click the button below for more information. Learn More

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Updated Apple Developer Agreement for iOS Apps

Updated Apple Developer Agreement for iOS Apps

If your credit union has not already done so, we need you to accept your latest Apple developer agreement.  To complete this, please log in to your Apple developer account and work through the steps outlined within.  This agreement must be accepted in order to update your mobile app on iOS. Below is a sample… Read more »

Client NewsCU*AnswersInternet Retailer Support Center
Aug 11, 2023

Join Lender*VP for a Demo of the FUEL Decision Model!

Join Lender*VP for a Demo of the FUEL Decision Model!

Lender*VP welcomes you to join our upcoming webinar for a demo of FUEL!  This session will detail FUEL’s adjustable templates, an annual tune-up, additional and optional templates, and much more!  Whether you currently use FUEL or you are interested in learning more about it, we invite you to join – click the button below to… Read more »

Client NewsCU*AnswersLender*VP
Aug 11, 2023

Leadership 2023 Recap: Easily Reskin Your Loan Application with Loan Manager

Leadership 2023 Recap: Easily Reskin Your Loan Application with Loan Manager

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from the Internet Retailer Support Center! Preview, test and update your It’s Me 247 Loan Application in minutes!  Loan Manager gives your credit union the ability… Read more »

Client NewsCU*AnswersInternet Retailer Support Center
Aug 10, 2023

Privacy Policy Compliance for Google Play Apps & Updated Android App Version

Privacy Policy Compliance for Google Play Apps & Updated Android App Version

If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format.  The PDF format is not accepted by Google at this time. You will need to work with your website… Read more »

Client NewsCU*AnswersInternet Retailer Support Center
Aug 10, 2023

How Do I Request Upload/Download Permissions for CU*BASE?

How Do I Request Upload/Download Permissions for CU*BASE?

Need to grant upload/download permissions in CU*BASE to one of your employees?  Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form.  You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »

Client NewsClient ServicesCU*Answers
Aug 10, 2023

SSAE-18 SOC 2 Report Now Available

SSAE-18 SOC 2 Report Now Available

CU*Answers has completed its SSAE-18 SOC 2 audit for Fiscal Year 2022.  You can request the report from our Auditing Team when you need it by filling out the SSAE Report Request form online at cuanswers.com by clicking here. As a reminder, the CU*Answers Due Diligence page is a central, convenient location for you and… Read more »

Board of DirectorsClient NewsCU*Answers
Aug 10, 2023

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users.  Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »

Client NewsCU*AnswersInternet Retailer Support Center
Aug 9, 2023

Arriving Soon: Phone Number Database Changes for Third Party Vendors

Arriving Soon: Phone Number Database Changes for Third Party Vendors

On Tuesday, August 22, we will implement a change for select third party vendors to begin sending phone number data from the MASTPH phone number database instead of the MASTER and MASTRL databases (learn more about the phone number database differences here).  We will now send the following information from the MASTPH database when transmitting… Read more »

Client NewsCU*Answers
Aug 9, 2023

Join CU*Answers and SavvyMoney to Learn About Robust Credit Score Solutions that can Help Bolster Customer Relationships!

Join CU*Answers and SavvyMoney to Learn About Robust Credit Score Solutions that can Help Bolster Customer Relationships!

SavvyMoney offers robust credit score solutions that empower you with digital personalization and real-time analytics, which can help you to strengthen and deepen your relationships with customers. If you’re interested in learning more, we invite you to join our upcoming webinar!  Use the button below to register today. Have questions?  Reach out to us at lendervp@cuanswers.com. … Read more »

Client NewsCU*AnswersLender*VP
Aug 9, 2023

AuditLink Invites You to Join Us for a Conversation on BSA!

AuditLink Invites You to Join Us for a Conversation on BSA!

Join us for a conversation on BSA (Bank Secrecy Act)!  During this session, we will discuss how to utilize the run sheets that AuditLink provides, as well as how to monitor accounts. This event is a great opportunity for credit unions who already use AuditLink’s services to gain further insight into what AuditLink expects from… Read more »

AuditLinkClient NewsConversations OnCU*Answers
Aug 9, 2023
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1Click Autopilot

1Click Autopilot

Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
Learn More

In Case You Missed It…

In Case You Missed It…

Take a look back at some important topics from the last half of April 2025! View Topics

10th Annual Conversations on Compliance Event

10th Annual Conversations on Compliance Event

Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.05  May. 18, 2025 (Sunday)
Self Processing CUs
25.05  

More about releases

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  • Preparing Your Credit Union to Transition to CBX

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  • Join CU*Answers and SavvyMoney to Learn All About Our Robust Credit Score Solutions!
  • Get Ready for an Online Banking EULA System Update
  • Join Network Services for our May Boot Camp!
  • Get Ready! The 2025 CU*Answers Leadership Conference is Coming!
  • Reminder: CBX Updates and Information – Sign Up for a Live Demo
  • CBX Updates and Information
  • Join Us for the 2025 Golf Outing as Part of Leadership Week!
  • March Owner’s View Monthly Recap
  • It’s Time to Par-Tee! Join CU*Answers for a Special Event at Big Mini Putt Club
Take a Look at the CU*Answers University Courses for May!

Take a Look at the CU*Answers University Courses for May!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in May! Learn More

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Register Today

Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

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