Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Two for Tuesday with CEO Geoff Johnson – 01/23/2024
Important Details for Issue Currently Affecting Escrow Analysis Forms
Attention: If your credit union offers escrows, please be aware that there is currently an issue with the values that the escrow analyses print out for the projected amounts in the history section of the escrow analysis form. Recently, we posted an alert on this issue and we are currently working towards a solution. You… Read more »
Video of the Week: Quoting a Loan Payoff Balance
Quoting a Loan Payoff Balance Need a quick way to show your staff how they can use CU*BASE to quote a loan payoff balance for a member? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Tax Statements in Online Banking – Providing Convenience for Your Members!
Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements! This means that your members will no longer need to contact you for lost or misplaced forms. If they do, you can point them to online banking and give them a… Read more »
Register for Asterisk Intelligence Week at CU*Answers
Join the Asterisk Intelligence team for several educational events in March! Between Monday, March 4th and Wednesday, March 6th, we will be hosting on-site training. Then, on Thursday, March 7th, we will be hosting a series of webinars. During these courses, we will discuss data analytics, data management, and data warehousing solutions – some courses… Read more »
Activate LoanPay Xpress Now in Online Banking/Mobile App!
Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »
Important Training for Changes Coming to the CU*BASE LOS in Late January
If your credit union has online credit cards, please be aware that payments will be calculated differently starting at the end of January 2024! At the end of January, we will be implementing a project that will change the way that incomplete loan applications are routed in CU*BASE, how online credit card payments are calculated,… Read more »
Pull Up a Seat for a Learning Café Session
Join Lauren Kincaid, Cards & Payments Account Executive, for a special Learning Café session! Lauren will detail the many tasks that the Cards & Payments team assists credit unions with on a day-to-day basis. Additionally, Lauren will place a spotlight on each member of the Cards & Payments team, exploring their roles and how they… Read more »
A Note from Xtend: Building Maintenance Occurring this Weekend
Attention Xtend clients: This weekend, there will be electrical work performed in our office building. This work is being performed in a different area from the Xtend suite – however, Xtend may temporarily lose power during this period, which would result in our suite connecting to a backup generator. Xtend has arranged with building management… Read more »
In Case You Missed It – Early January 2024
Take a look back at some important topics from the first half of January 2024: Join CU*Answers and Corporate One Federal Credit Union for a Dive into Immediate Payment Solutions Via RTP! [The Pulse] Online Banking Rollover Results Now Available RTP Receive-Only Is Now Live! Join the Queue Today Now Available: the 2024 Education Catalog!… Read more »
Learn All About the New Auto Loan Application & Auto Loan Storefront
The Lender*VP and IRSC teams invite you to join us for one of three upcoming webinars, as we dive into the NEW online banking Auto Loan Application and Auto Loan Storefront! You don’t want to miss out on this event – click the button below to register. Register Today
In Case You Missed It…
Take a look back at some important topics from the last half of August 2025! View Topics
Take Advantage of the NEW 1Click Autopilot Program!
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
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