A Note from the Help Desk: RMM Database Server Maintenance

A Note from the Help Desk: RMM Database Server Maintenance

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance   What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »

Jun 27, 2017

A Note from the Help Desk: Network Services RMM System Upgrade

A Note from the Help Desk: Network Services RMM System Upgrade

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Network Services RMM System Upgrade   What Are We Doing? Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4 Why Are We Doing It? Version 9.4 of the RMM system brings some exciting new features:  new look and feel, Live Connect 2.0,… Read more »

Jun 5, 2017

A Note From the Help Desk: Changing our Microsoft Patching Strategy

A Note From the Help Desk: Changing our Microsoft Patching Strategy

ATTENTION NETWORK SERVICES MANAGED CLIENTS Changing our Microsoft Patching Strategy   What Are We Doing? Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system.  As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the… Read more »

Apr 11, 2017

Don’t Forget – Changes Coming to Online Banking Security

Don’t Forget – Changes Coming to Online Banking Security

Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »

Apr 10, 2017

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

SSL Certificate Replacement on PROD DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »

Apr 7, 2017

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

SSL Certificate Replacement on PROD DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »

Apr 4, 2017

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

ACTION REQUIRED: Deadline Approaching for SSL Certificate Replacement on PROD

SSL Certificate Replacement on PROD DON’T FORGET!  In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »

Mar 28, 2017