ATTENTION SELF-PROCESSING CREDIT UNIONS Don’t forget: the 18.12 CU*BASE Release is coming December 10-11! In addition to tax-related changes, the year-end release will see the implementation of the LegaSuite and iAccess upgrades from the 18.11 Release. It is very important that your credit union has the LegaSuite and iAccess upgrades completed before the year-end release… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Router Firmware Update Cisco has released a firmware update to improve the security and stability of their routers. CU*Answers Network Services will begin installing this update across our managed client network starting Monday August 7th through Friday August 11th, until all client routers have been updated. We will be… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Administrator Account Maintenance Attention Network Services Managed Clients: On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers. As a result, the administrator account password on some Windows servers may have changed. We apologize for any inconvenience this may… Read more »
Need help from the CU*Answers Network Services team? Use the 5 W’s To Help Network Services Help You! Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Network Services RMM System Upgrade What Are We Doing? Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4 Why Are We Doing It? Version 9.4 of the RMM system brings some exciting new features: new look and feel, Live Connect 2.0,… Read more »
On Thursday, May 11, from 10:00 AM to 3:00 PM ET, CU*Answers will be performing a planned upgrade of our Veeam Backup infrastructure. During this time, local backups will continue to function normally, but offsite copies to our datacenter will be paused. These offsite copies will resume at the completion of our upgrade. No action… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Changing our Microsoft Patching Strategy What Are We Doing? Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system. As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the… Read more »
Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »
SSL Certificate Replacement on PROD DON’T FORGET! In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »
The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
