Submit An Idea

Collaborate, Invest, Invent

Engage with Us!

As a cooperative, our mission is to help our credit union clients and owners achieve their goals and dreams. One way we can do that is to ensure that the tools and solutions we are developing are moving in a direction that fits those goals and dreams. So your voice matters!

There are many ways to engage with us, from day-to-day interactions with our client support and professional services teams to the hundreds of education sessions we offer every year. But if you have a specific idea you’d like to suggest, here are your best avenues:

conversations on logoTaking focus groups to a new level! Join your peers and add your voice to conversations on credit union core disciplines, tools for members and employees, and the latest buzz.

Find a Conversations On… Group

Developer's Help DeskIf you’re ready to invest and want your project to be assured a place in the queue, check out the Developer’s Help Desk. We’d love to work with you on your custom project!

Learn More About the DHD

Idea FormsThis is our version of a suggestion box. Any employee, any idea, any time. If you think it’ll benefit members and the network, we want to hear your idea!

Learn How to Submit an Idea Form

What is an Idea Form?
Think suggestion box. A place to dream, and to engage others who might share your dream and be able to make it come true.
Just remember that like a suggestion box, it’s not a formal request for work to be done. We may not always be in a position to invest the resources in every idea that comes along, even if it’s a great one!
What if I’m willing to pay for this?
Is your idea more than just a suggestion, but a project where your credit union is willing to pay for the work to be prioritized? Check out the Initiating a Special Project Request page; we’d love to work with you on your custom project.
How long will it take to get a response?
Expect a reply in about 6-8 weeks. You’ll usually be asked to join in a dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.
Something’s broken, I need help now!
Idea Forms are not for emergencies. If you’re experiencing issues with your data or a program isn’t working as warranted, use the AnswerBook or contact our Client Services & Education team directly.
I didn’t hear back yet. Can submissions be tracked?
Since this is a suggestion box, we do not have a formal tracking mechanism for ideas submitted through this channel. If you do not receive a response in 6-8 weeks, feel free to submit your idea again for another try!
How can I tell what you’re already working on?
To see what’s already in the queue, check out Owner’s View. To see what’s on the drawing board, check for a recipe in the Kitchen.
How do I submit an Idea Form?
Log in to CU*BASE GOLD as usual. Click the Network Links button Network Links along the bottom of any screen. Click on “Submit and Idea” then follow the instructions.
Updated
June 23, 2023

Join Lender*VP for a Conversation on Skip-a-Pays!

Join Lender*VP for a Conversation on Skip-a-Pays!

Join the Lender*VP team for a deep dive into Skip-a-Pay!  See what other credit unions are doing, learn what’s working and what isn’t, and share ideas you have for Skip-a-Pay! What questions do you have about Skip-a-Pay?  This is the perfect opportunity to share these with the Lender*VP team and collaborate with your community –… Read more »

Apr 25, 2023

Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations

Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations

From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards!  Join our upcoming session on May 17th as we discuss FUEL Authorizations. Join the… Read more »

Apr 21, 2023

Take a Look at the CU*Answers University Courses for May!

Take a Look at the CU*Answers University Courses for May!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in May!   Tuesday, May 2 3:30 PM – 4:30 PM ET CU*BASE Management Tools: Leadership Dashboards Register for web conference   Wednesday, May… Read more »

Apr 21, 2023

Have You Heard About CU Info?

Have You Heard About CU Info?

Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »

Apr 21, 2023

Important Training on Enhancements to Automated Payment Changes Arriving with CU*BASE 23.05

Important Training on Enhancements to Automated Payment Changes Arriving with CU*BASE 23.05

Arriving with the CU*BASE 23.05 Release are enhancements for automated payment changes, which will affect credit unions currently offering contract variable rates in the CU*BASE MEMBER6 file for lines of credit.  In preparation for this, the Lender*VP team will be hosting special training sessions. We strongly recommend that credit unions who offer these contract variable… Read more »

Apr 20, 2023

Check Out the NEW Topics Featured in this Edition of AnswerBook Digest!

Check Out the NEW Topics Featured in this Edition of AnswerBook Digest!

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: I need specific information about our lending portfolio.  What dashboard should I use?  Or do I need a Query?  When do I use a dashboard… Read more »

Apr 20, 2023

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Apr 20, 2023

Haven’t Upgraded to Vertical Receipts Yet? Reach Out to Start the Process Today!

Haven’t Upgraded to Vertical Receipts Yet?  Reach Out to Start the Process Today!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This easier-to-read format can be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress Teller… Read more »

Apr 19, 2023

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Apr 18, 2023