Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Check Out the Release Resource Companion for the 24.10 CU*BASE Release
The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each. Follow the link below to review the Release Resource Companion for CU*BASE 24.10 – inside you will find key items related to the 24.10 release including: 16 new AnswerBook topics on multi-factor authentication (MFA)… Read more »
Reminder – Action Required: We Need You to Submit an Updated W-9 Form
The following Client News item applies only to credit unions who received the associated email: CU*Answers recently received a notice from the IRS that there are names and tax ID numbers for some of our client credit unions which do not currently match IRS records. In order to avoid being charged penalties, we are asking your… Read more »
Join Us to Learn All About the Benefits of License Verification in MOP!
Join Kristian Daniel, VP of Client Services & Education, along with individuals from Daon for a discussion on the benefits of using the license verification tool within MOP (Membership Opening Process). During this event, we will discuss the benefits that we are seeing with the license verification tool. We will also take a look at… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/15/2024
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
BizLink 247 – Designed for the Unique Needs of Business Members
BizLink 247 is designed for the special needs of business members. Alongside its companion PIB MLO, BizLink 247 allows business owners to have separate logins and individual permissions for each employee – these permissions can be granted either through CU*BASE (via a credit union employee) or PIB MLO (by the business owner/administrator). Once your order… Read more »
Two Open Positions Available on Xtend Shared Branching Committee
As of October 11, 2024, we will have two (2) open positions with the Xtend Shared Branching Advisory Committee. If you would like to have the opportunity to sit on the Shared Branching Committee, please submit your resume and a cover letter to the Xtend Shared Branch Advisory Committee via email at info@xtendcu.com; please include ‘Xtend SBC… Read more »
Update to CU*Talk Arriving October 23: Here’s What You Need to Know
In late July of this year, CU*Answers made a change to our internal phone system, as we moved over to the Zoom phone platform. Why replace CU*Talk? Because we consistently see over 700,000 minutes every month across our network – a clear sign that many members still rely on this method of communication. The new CU*Talk… Read more »
Action Required: We Need You to Submit an Updated W-9 Form
The following Client News item applies only to credit unions who received the associated email: CU*Answers recently received a notice from the IRS that there are names and tax ID numbers for some of our client credit unions which do not currently match IRS records. In order to avoid being charged penalties, we are asking your… Read more »
Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher
Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages? Look no further than Mobile Alerts! Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If your… Read more »
Recommendations from Lender*VP – Document Retention for Denied Applications
What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
Get Ready for the Next Collections Roundtable!
Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CBX processes. Have any collection-related questions or topics you’d like to discuss? We welcome you to share these during the roundtable event! Use the button below to register today! Register Today
2026 Education Catalog
Get your planners ready because there’s a wealth of training opportunities coming your way in 2026. You can click the button below to download a digital copy of the Education Catalog today!
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