Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Join Lender*VP to Learn All About the FUEL Decision Model!
Lender*VP welcomes you to join our upcoming webinar on FUEL! This session will explore the FUEL automated decision model, with a look at what it does, how it works, and the steps required to get it set up. If you’ve been considering using FUEL or if you already use it, this is a great opportunity… Read more »
Join AuditLink on November 11th to Learn About our Cooperative Approach to Vendor Management
This informative 30-minute session will introduce participants to AuditLink and our Vendor and Contract Management platforms. This session will also feature a discussion on the importance of cooperative platform management and will help participants plug into key resources within our network as they relate to vendor management, auditing and compliance. Join us on Monday, November… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/22/2024
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Do You Have a New Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account… Read more »
What’s the Latest from Lender*VP? A Quick Look at Hot Topics in Lending
Current Hot Topics in Lending. If you missed out recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! Take Advantage of the 1Click Autopilot Program! Learn about options available through our 1Click Autopilot Program Arriving January 2025: Pricing Increase for RouteOne Integration Credit Applications Click here for… Read more »
An Update to the Conversations On Bill Pay/P2P Series
The CU*Answers Cards & Payments team would like to inform you about a change to one of our Conversations On series. Going forward, the Conversations on Bill Pay/P2P series will be combined with Conversations on Online Member Experience. All future sessions of Conversations on Online Member Experience that focus on Bill Pay/P2P topics will be… Read more »
Activate LoanPay Xpress Now in Online Banking/Mobile App!
Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »
Update to CU*Talk Arriving October 23: Here’s What You Need to Know
In late July of this year, CU*Answers made a change to our internal phone system, as we moved over to the Zoom phone platform. Why replace CU*Talk? Because we consistently see over 700,000 minutes every month across our network – a clear sign that many members still rely on this method of communication. The new CU*Talk… Read more »
Reminder – Action Required: We Need You to Submit an Updated W-9 Form
The following Client News item applies only to credit unions who received the associated email: CU*Answers recently received a notice from the IRS that there are names and tax ID numbers for some of our client credit unions which do not currently match IRS records. In order to avoid being charged penalties, we are asking your… Read more »
TruStage to Sunset Loan Application Portal
We have been informed by TruStage (formerly known as Loanliner) that they will be sunsetting their Loan Application Portal effective December 31st, 2025. Credit unions who currently partner with TruStage can expect to receive communications from TruStage on this decision soon, if they have not received an announcement already. If your credit union would like… Read more »
2026 Education Catalog
Get your planners ready because there’s a wealth of training opportunities coming your way in 2026. You can click the button below to download a digital copy of the Education Catalog today!
Download Catalog
Learn All About the NEW Online Banking Secured Loan Application
The Lender*VP and IRSC teams invite you to join one of our upcoming webinars, as we dive into the NEW online banking Secured Loan Application! We will demo the app and walk you through the process of setting it up in CU*Publisher! Use the button below to register for one of the upcoming webinars. Register Now
Join Us for a Dive into Administrator Features Available in TLC!
If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. This event will detail how to add and manage employee data, how to schedule courses and exams, as well as the process of running reports. Click the button below to register today! Register Today
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