Client News provides the information you need to stay current with what’s happening.
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Take a Look at the CU*Answers University Courses for August!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in August! Wednesday, August 2 3:00 PM – 4:00 PM ET Using CU*BASE tools for Bank Secrecy Act (BSA) Compliance Register for web… Read more »
Privacy Policy Compliance for Google Play Apps
If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format. The PDF format is not accepted by Google at this time. You will need to work with your website… Read more »
Join Us for a Conversation on Xpress Teller: How Do You Handle Non-Member Transactions?
Xpress Teller is a separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience. We invite you to join us for an open forum discussion and share your ideas, success stories, and experiences – whether you currently use Xpress Teller or are looking to make the move, this conversation is open… Read more »
Leadership 2023 Recap: MAP for Transaction Processing
If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered! Today’s hot topic comes from Cards & Payments! The Cards & Payments team is excited to announce a partnership with Member Access Processing (MAP) for card transaction processing. This partnership… Read more »
Let’s Build It Together! Now Accepting Applications for the 23.10 CU*BASE Release Beta Pool
Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 23.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool? Use the link below to… Read more »
Enhance Your Reports: Order These Lending Scorecards Today!
With a Lending Scorecard from Asterisk Intelligence, you can get a snapshot of your loan portfolio and the credit quality of your members, giving you a better understanding of where you may be missing out. Plus, you can partner with Lender*VP to refresh your credit scores with a soft pull and/or implement a 1-Click Loan… Read more »
Join Us for a Conversation on Plastics: Understanding the Data
From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows Cards & Payments to explore the complex and exciting world of ATM, debit, and credit cards! Join our upcoming session for a discussion on understanding the data – we… Read more »
Upgrade to Check Image Retrieval for Catalyst Clients Arriving 8/15/23
As previously announced, Catalyst is upgrading their check image retrieval process and all CU*Answers clients using Catalyst for their check image retrieval need to be migrated to the new, more secure certificate-based retrieval method. All Catalyst credit unions will be moved to the new certificate-based retrieval method on Tuesday, August 15th around 9:00 AM ET…. Read more »
Strategic Shorts: Attaching Goals to Key Metrics
Analytics Booth helps credit union executives and managers capture, visualize, and use data analytics to guide their business decisions and minimize risk. Strategic Shorts is a video series that teaches you how to accomplish this. In today’s video, Josh Peacock highlights how you can attach organizational goals to key metrics for your credit union. Goals… Read more »
Best Practices for Your Email Upkeep: Bounce Backs for Emails Sent via CU*BASE
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have prepared AnswerBook topics which provide greater detail on these changes. When emails that are sent via CU*BASE bounce back as invalid, what… Read more »
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
New for 2026: The CU*Answers Quarterly Contests & Cooperative Campaigns
The CU*Answers Quarterly Contests and Cooperative Campaigns are Ready for 2026! You can place orders now for the 2026 Quarterly Contests and Cooperative Campaigns. Also new for 2026 is the CU*Answers Booster Pack! This pack contains 6 banners optimized for mobile 8.0 and online banking. Click the button below to learn more. Learn More
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