Keep track of pending chargebacks for your members!

This project will create a dashboard for tracking chargebacks on your debit and credit cards, when a member disputes a particular charge that hit their card.  Credit unions will still submit these to their vendor as usual, but will now be able to track them in CU*BASE by member.  The new tool will be similar to the Fraud Incident Tracking tool that allows credit unions to have a centralized place for adding and reviewing these records.

To enter a record, the credit union will select the transaction from a modified version of the appropriate transaction history containing 90 days of history.  The transaction date and amount are populated into the chargeback record and a credit union-configured dispute status is assigned.

One of the best features of the new dashboard will be the ability to optionally post the provisional credit at the time that the chargeback is entered, with tools that allow you to track whether that task has been completed or not for a particular dispute. There will be the option for comments to be entered and/or a Tracker note to be created for the chargeback record, which will be retained in the dashboard for 3 years.

Note: This is for debit and online credit cards only (no ATM cards). Remember that this tool will not interact with EFT vendors in any way; you will still need to your normal procedure for submitting the dispute to your vendor.

Status: Project #65383 is currently waiting for available QC testing resources.

Chef for this recipe:  Heather French and Karen Sorensen