Note Regarding Online Check Ordering

Recently Harland Clarke Inc. notified us that the software formerly used to order member checks through the link in CU*BASE would be discontinued, in favor of newer, web-based tools.  Harland Clarke Inc. confirmed that during December 2008 they did contact those of you who were still using this connectivity, to notify you that the interface… Read more »

Jan 8, 2009

Software Source Code Escrow Agreement

Open copy of the Certification of Deposit of Software Source Code dated November 2008. This document, which is updated annually, should be included in the minutes of your next Board meeting.

Jan 7, 2009

A New CU*BASE Peer Analysis is Coming!

Have you checked your credit union’s entry in the Peer Analysis lately? We’re getting ready to publish the 2009 CU*BASE Peer Analysis–make sure your CU is represented the way you want! Please read the announcement (some new categories were just added!).  Action is requested by January 2, 2009.

Dec 23, 2008

Credit Card Companies Reporting Increased Fraud Activity

We have had several calls in the last few days from our online credit card partners asking about fraudulent transactions that they are seeing in their portfolio. FIS and their business units are aware that there has been an increased amount of fraud in the credit card marketplace over the past few months. In fact,… Read more »

Dec 15, 2008

CEO Strategies Materials Posted

If your credit union’s CEO was unable to attend last week’s CEO Strategies conference, please note that we have created a new web page that contains the presentations and all of the materials that were distributed during the week’s events.  Check it out: NOTE:  At the bottom of the page, you’ll notice a series… Read more »

Dec 15, 2008

Annual ACH Audit Report

We have completed our annual ACH audit in compliance with the NACHA Operating Rules. Please retain these documents as notice that CU*Answers has complied with the ACH Annual Self-Audit Requirements. Cover letter with CU*Answers Board Approval ACH Audit Report

Dec 15, 2008

CheckFree Security Incident – Remediation Plan from CheckFree

CheckFree has worked with McAfee to offer a consumer remediation plan in response to the security incident that occurred on December 2.  Attached are two documents: CKFR Customer Remediation Pkg – Known Group CKFR Customer Remediation Pkg – Unknown Group The packages are mostly the same, but the first one was intended to be more… Read more »

Dec 8, 2008

CheckFree Security Incident – Follow-up

This is a follow-up to the email sent on December 3 (“CheckFree Security Incident Dec. 2, 2008”).  Individual emails has been sent to all CUs that had members who accessed CU*EasyPay! during the period outlined in the previous communications.  A call center script was provided to us by CheckFree, with some tips on things to… Read more »

Dec 4, 2008

CheckFree Security Incident Dec. 2, 2008

A security-related incident occurred on Tuesday, December 2, 2008, that affected CheckFree servers used for online bill payment services.  The system was taken down for a period of time in the morning while CheckFree made repairs.  Read the announcement

Dec 4, 2008

CU*BASE Release 8.4 Coming

CU*BASE Release 8.4 has been scheduled for December 8, 2008, for online clients, and December 15-16 for our self processing clients. Open the Release Summary Menu Changes for the 8.4 Release

Dec 2, 2008