Is It Time to Take Another Look at Online Bill Pay?

With postage rates going up (again!) this year, now is a great time to take another look at CU*EasyPay! online bill pay: There is NO up-front implementation charge to offer online bill pay services to your members. There are NO monthly minimum fees to offer online bill pay services to your members. Members can enroll… Read more »

Feb 13, 2009

Visa Fraud Alert and Your Members’ Audio PINs

We recently saw a fraud alert from Visa that mentioned attacks on audio response systems, where fraudsters use tools to guess a member’s PIN and access their accounts. Here are a few ideas for protecting your members (and helping them protect themselves):

Feb 11, 2009

Audit Link Focus Group – Feb. 20 Web Conference

Is your credit union familiar with all 26 Red Flags? Are your policies compliant with the Red Flag Act? What is AS Level 1 and how will it be integrated with CU*BASE? How can we learn about the new 3rd-party Risk Management Generator? What are the common problems Audit Link is finding in their daily… Read more »

Feb 5, 2009

Certification of Tax Status – Response Required

Periodically it is necessary for us to verify your credit union’s sales tax exemption status. Please complete the Certificate of Sales Tax Form (this PDF is set up so that you can complete it electronically), print and sign it, and return the signed form via fax or mail. Your prompt attention is appreciated!

Jan 28, 2009

CU*BASE Release 8.5 Coming

CU*BASE Release 8.5 has been scheduled for January 19, 2009, for online clients, and February 9 & 10, 2009, for self processors. Open the Release Summary Menu Changes for the 8.5 Release

Jan 12, 2009

Maintenance Report You Should Review

Attention Online Credit Unions: There is a report in your credit union’s HOLDxx output queue today that someone from your credit union should review for possible follow-up. Read the announcement

Jan 8, 2009

Note Regarding Online Check Ordering

Recently Harland Clarke Inc. notified us that the software formerly used to order member checks through the link in CU*BASE would be discontinued, in favor of newer, web-based tools.  Harland Clarke Inc. confirmed that during December 2008 they did contact those of you who were still using this connectivity, to notify you that the interface… Read more »

Jan 8, 2009

Software Source Code Escrow Agreement

Open copy of the Certification of Deposit of Software Source Code dated November 2008. This document, which is updated annually, should be included in the minutes of your next Board meeting.

Jan 7, 2009

A New CU*BASE Peer Analysis is Coming!

Have you checked your credit union’s entry in the Peer Analysis lately? We’re getting ready to publish the 2009 CU*BASE Peer Analysis–make sure your CU is represented the way you want! Please read the announcement (some new categories were just added!).  Action is requested by January 2, 2009.

Dec 23, 2008

Credit Card Companies Reporting Increased Fraud Activity

We have had several calls in the last few days from our online credit card partners asking about fraudulent transactions that they are seeing in their portfolio. FIS and their business units are aware that there has been an increased amount of fraud in the credit card marketplace over the past few months. In fact,… Read more »

Dec 15, 2008