Attention Collectors: Don’t Miss the Next Round Table!

**Time-sensitive material: Please pass on to your Collections Teams immediately! The Secret Service has offered to speak at our next Collections Round Table on February 15. We realize it is rather early to be asking for registrations for an event this far away, but in order to secure our guest speaker, we need to know… Read more »

Jan 10, 2012

Substitute 1099-INT Issue on Year-End Statements

This message is for credit unions who printed Substitute 1099-INTs on year-end statements. The programs that produce Substitute 1099-INTs on annual statements had a problem this year, and the dividends on these forms were overstated for some members. Because the error only happened under a unique set of circumstances, we have determined that about 50… Read more »

Jan 5, 2012

Following the new Michigan Rules about IRA Withholding

***Attention Credit Unions in Michigan (and Other States with Similar Withholding Requirements)*** As you probably have heard by now, Michigan recently enacted a new law related to Michigan individual income tax (Public Act (PA) 38 of 2011). Specifically, effective January 1, 2012, IRA administrators are now required to withhold income tax on all IRA distributions…. Read more »

Jan 3, 2012

Are you a registered AnswerBook User?

CU*Answers has been using the AnswerBook as a secure form of communication with our clients for many years. Without it, our CSRs would have a much more difficult job sharing protected information, tracking past questions or identifying training needs. Become a registered user today and see for yourself why we depend on this tool to serve… Read more »

Jan 3, 2012

Marketing Opt Out Flags & Your 3rd Party Communications

**Please pass this message on to your Marketing team and other appropriate CU leadership** We are making a change to our procedures related to the creation of member data files for use by third parties, specifically CUNA and Sertech. Effective immediately, we will be excluding all members with either one or both of the Marketing… Read more »

Dec 29, 2011

5300 Call Report: 4th Qtr Update

Before you start working on your 4rd Qtr Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q411 Call Report any time after January 1, but be sure to wait until all entries have been posted to your general… Read more »

Dec 28, 2011

Gividends wants you to know…

…that we wish you a very Happy Holiday Season! Consider helping your members recover from their holiday shopping spree by offering the Debit Card Round-Up feature! Your credit union can quickly and easily set up an automated savings service that will ’round-up’ each debit card purchase and deposit those funds into a designated savings (or… Read more »

Dec 23, 2011

Attention Owners: Dividend Checks Are Coming!

If you are a CU*Answers stockholder, a mailing is being sent today addressed to your credit union’s CEO.  PLEASE MAKE SURE TO WATCH FOR THIS MAILING as it contains your ownership $$dividend checks$$!   Thanks for another great year!  Please extend our very best wishes for a safe and happy holiday season to all of… Read more »

Dec 21, 2011

Documentation Tricks of the Trade #3

Welcome to our third “Tricks of the Trade for Documentation” email. There is a lot of documentation on our products, but how do you get to what you need – quickly?  These “Trick of the Trade” emails will give you helpful tips on accessing or using resources available to you. The theme this month is… Read more »

Dec 16, 2011

Attn Lenders: Be Part of Our Development Team for 2012

Hot off the presses…the top lending priorities for the 2012 development year!  Visit the Lender*VP website at to see a list of the projects including a status and brief description.  You can also view the information via the CU*Answers Kitchen. Most of the projects are awaiting development or are still in the specifications stage,… Read more »

Dec 15, 2011