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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Next Learning Café Session

Join Julie Gessner, VP of Inside Sales and Marketplace Development for this month’s Learning Café session! Julie will discuss how credit unions can participate with CU*Answers as your strategic partner, and you will leave knowing what resources are available to help you in tackling emerging challenges and opportunities. Register Today

The 2024 Education Catalog is Here!

Get your planners ready because there’s a wealth of training opportunities coming your way in 2024! Want a copy of the catalog? Click the button below and get ready to start training! View Catalog

The 2024 Cooperative Campaigns & Quarterly Contests Are Available NOW!

Fresh for 2024, our Cooperative Campaigns and Quarterly Contests are available NOW on the CU*Answers store! Click the button below to sign up today! Visit Store

Missed CEO Strategies 2023?

Missed CEO Strategies? Take a look at what your peers discussed in Grand Rapids, Michigan. Catch Up!

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Missed CEO Strategies 2023?

Missed CEO Strategies? Take a look at what your peers discussed in Grand Rapids, Michigan. Catch Up!

It’s Time for IBM iAccess Upgrades!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024.

Click the button below for more information. Learn More

Let’s Recap

Take a look back at some important topics from the first half of November 2023.

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[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019. In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »

Jan 17, 2020

In Case You Missed It – Early January 2020

Take a look back at some important topics from the first half of January 2020: Hit the Ground Running in 2020 with Analytics Booth! December CU*BASE Monthly Monitor Recap Join the January Vendor Watch Session! Did You Know? You Can Make ‘Currently Serving’ the Default for Your Tellers Show Them the Love! CU*BASE Strategic Release… Read more »

Jan 16, 2020

Open Position Available on Xtend Shared Branching Committee

As of January 2020, Rebecca Hall has submitted her resignation as a Xtend Shared Branching Committee member. As of February 2020, this will leave an open position with the Xtend Shared Branching Advisory Committee. If you would like to have the opportunity to sit on the Shared Branching Committee, please submit your resume and a… Read more »

Jan 16, 2020

Join Us for Next Week’s Xtend Webinars

Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 21 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »

Jan 16, 2020

Have You Updated Your Tracker Retention Settings Yet?

Update 2/12/2020: Please note that the automated Tracker purge has been postponed until further notice. ATTENTION ONLINE CREDIT UNIONS As announced in the 19.05 CU*BASE release and the 19.12 CU*BASE release, beginning March 21, 2020 and continuing monthly for CU*Answers online credit unions, we will begin purging tracker conversations that are outside of the configured… Read more »

Feb 12, 2020

A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »

Jan 15, 2020

A Note for Your Credit Union: IRA Changes with the New IRS Retirement Legislation

REVISED With the passing of the new SECURE Act of 2019, we evaluated CU*BASE tools used for working with IRA accounts. Specifically, we looked at tools for making contributions and for handling member Required Minimum Distributions, since the RMD age was raised from 70 ½ to 72, and contributions to Traditional IRAs are now allowed… Read more »

Jan 21, 2020

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »

Jan 15, 2020

Join Us for a Free Demo of CU*BASE Custom Training Edition!

Whether you are introducing new employees to CU*BASE or helping existing employees to practice new skills, the Custom Training Edition (CTE) can help bring your team up to speed on the tools they will use every day to serve your members. The CU*BASE Custom Training Environment is a new alternative to the shared simulated environment… Read more »

Jan 15, 2020

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming January 21 – January 24! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Tuesday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for classroom session 3:00… Read more »

Jan 14, 2020