PartnerCare Access

ATTENTION CREDIT UNIONS THAT MIGRATED TO THE EASYPAY COOPERATIVE SITE: We hope your members enrolled in EasyPay are enjoying these great new features they have received as a result of your transition to the Cooperative Site! Account to Account (A2A) Same Day Bill Payments Overnight Checks As you know, with your migration to the Cooperative… Read more »

Jan 3, 2013

PVEOYTAXF2 (Tax File Info Maintained) Report

THIS NEWS POSTING APPLIES TO A FEW ONLINE CREDIT UNIONS THAT WE CONTACTED ON 1/2 REGARDING THE PVEOYTAXF2 REPORT. IF YOUR CREDIT UNION WAS NOT CONTACTED ABOUT THIS REPORT, THEN YOU CAN DISREGARD THIS NEWS POSTING AS IT DOES NOT APPLY TO YOU. ATTENTION ONLINE CREDIT UNIONS: We’d like to commend you for getting an… Read more »

Jan 2, 2013

Beginning-of-Year/Tax File Verification Reports

ATTENTION SELF-PROCESSING CREDIT UNIONS: As a reminder of one of your year-end processing tasks, <strong>please verify that the information is correct on all of your Beginning-of-Year/Tax File Verification reports</strong> listed on Page 45 of the Year End Processing Guide. Please note that per the Year-End Processing Guide, you have until Friday, January 4 to verify… Read more »

Jan 2, 2013

Property Tax Field Amounts

THIS NEWS POSTING APPLIES TO A FEW ONLINE CREDIT UNIONS THAT WE CONTACTED ON 1/2 REGARDING PROPERTY TAX FIELD AMOUNTS. IF YOUR CREDIT UNION WAS NOT CONTACTED, THEN YOU CAN DISREGARD THIS NEWS POSTING AS IT DOES NOT APPLY TO YOU. ATTENTION ONLINE CREDIT UNIONS: As noted in the 2012 Year-End Processing Guide the 2012 tax… Read more »

Jan 2, 2013

PCRTAX1 (Errors in Creating Tax Files) Report Error

THIS NEWS POSTING APPLIES TO A FEW ONLINE CREDIT UNIONS (THAT WERE CONTACTED VIA EMAIL ON JAN. 2) THAT HAD AN ERROR(S) ON THEIR PCRTAX1 REPORT. IF YOU WERE NOT CONTACTED VIA EMAIL REGARDING THIS ERROR, THIS NEWS POSTING DOES NOT APPLY TO YOUR CREDIT UNION. After verifying all year-end data this week, the Year-End… Read more »

Jan 2, 2013

New Process of Updating/Maintaining ProDOC: eUpdate

ATTENTION CU*SPY VAULT CLIENTS: On March 31, 2013, CU*Answers will be switching to a new process of updating and maintaining ProDOC – eUpdate. This new software application will allow for easier maintenance and upgrades to your existing ProDOC installations, allowing for seamless upgrades with no user intervention. Why are we updating? The current method of… Read more »

Dec 31, 2012

Implement Web Chat Today!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: The written word has great power. Especially in Web Chat, where words have the power to: Attract new members to your credit union Grow your loan portfolio Expand eStatement and eNotice enrollment Increase traffic on your credit union website and in It’s Me 247 Online Banking Extend your hours… Read more »

Dec 31, 2012

SonicWALL Service Notification

ATTENTION NETWORK SERVICES CLIENTS WITH FIREWALL MANAGEMENT: You are receiving this message because you have a SonicWALL firewall managed by CU*Answers Network Services. SonicWALL has recently published a Service Notification Vulnerability Bulletin concerning vulnerable versions of their firewall firmware. These versions have a web script security vulnerability on a single page in the graphical user… Read more »

Dec 28, 2012

Get a Mobile App Today!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Have you tapped into the gold mine of mobile banking? Take advantage of all that mobile banking can do for your credit union and your members by getting a mobile app today! Going mobile is easy! We’ve done the research for you and have already picked out a top… Read more »

Dec 27, 2012

5300 Call Report: 4th Quarter Update

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: 5300 Call Report: 4th Quarter Update Before you start working on your 4th quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget; you can start working on your Q412 Call Report any time after January 1, but be sure… Read more »

Dec 27, 2012