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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Take a Look at the CU*Answers University Courses for September

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Check It Out

Network Services Boot Camp

Join us October 11^th and 12^th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon!

To register and view more information, click the button below. Register Now

Let’s Recap

Take a look back at some important topics from the first half of September 2023.

See Topics

CEO Strategies 2023

Mark your calendars for CEO Strategies Week 2023! This year’s event will take place November 7^th and 8^th at the Sheraton Grand Rapids Airport in Grand Rapids, Michigan. This event is open to all CEOs within the cuasterisk.com network. Register by clicking the button below! Register Today

CU*BASE Release 23.10

Another CU*BASE release is coming!

Online and Site Four Release Date is October 8

Self-Processor Release Date is October 15

For more information and to register for training, click the button below. Learn More

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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

CU*BASE Release 23.10

Another CU*BASE release is coming!

Online and Site Four Release Date is October 8

Self-Processor Release Date is October 15

For more information and to register for training, click the button below. Learn More

Network Services Boot Camp

To register and view more information, click the button below. Register Now

Join Us for Next Week’s Xtend Webinars

Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 21 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »

Jan 16, 2020

Have You Updated Your Tracker Retention Settings Yet?

Update 2/12/2020: Please note that the automated Tracker purge has been postponed until further notice. ATTENTION ONLINE CREDIT UNIONS As announced in the 19.05 CU*BASE release and the 19.12 CU*BASE release, beginning March 21, 2020 and continuing monthly for CU*Answers online credit unions, we will begin purging tracker conversations that are outside of the configured… Read more »

Feb 12, 2020

A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change

What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »

Jan 15, 2020

A Note for Your Credit Union: IRA Changes with the New IRS Retirement Legislation

REVISED With the passing of the new SECURE Act of 2019, we evaluated CU*BASE tools used for working with IRA accounts. Specifically, we looked at tools for making contributions and for handling member Required Minimum Distributions, since the RMD age was raised from 70 ½ to 72, and contributions to Traditional IRAs are now allowed… Read more »

Jan 21, 2020

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »

Jan 15, 2020

Join Us for a Free Demo of CU*BASE Custom Training Edition!

Whether you are introducing new employees to CU*BASE or helping existing employees to practice new skills, the Custom Training Edition (CTE) can help bring your team up to speed on the tools they will use every day to serve your members. The CU*BASE Custom Training Environment is a new alternative to the shared simulated environment… Read more »

Jan 15, 2020

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming January 21 – January 24! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Tuesday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for classroom session 3:00… Read more »

Jan 14, 2020

Hit the Ground Running in 2020 with Analytics Booth!

Elevate your operations in 2020 and impress your board with enhanced reporting and trending metrics powered by Analytics Booth! Enjoy hundreds of operational trend lines and organizational insights accessible anywhere you have an internet connection. Stop waiting for the end of the month to review your performance – enjoy daily insights at 24 hour intervals,… Read more »

Jan 14, 2020

Video of the Week: Tips & Tricks for CU*BASE – Part 5: Restoring a Field Entry

Tips & Tricks for CU*BASE – Part 5: Restoring a Field Entry Need a quick way to show your staff how they can use the keyboard to restore a field entry in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Jan 13, 2020

Make Your eStatements Stand Out with Accent Colors!

Looking for consistency in your marketing to members? Wish your eStatements and eStatements logo utilized your chosen color scheme? Imaging Solutions can help! This new product will help build brand consistency for your credit union, while also giving members comfort and peace of mind with a direct visual reminder that these are official statements from… Read more »

Jan 9, 2020