It’s Me 247 Alert: Notify Your Members

Have you updated the links to It’s Me 247 Online Banking on your website yet? Good! If so, you’re ready for the next step. (By the way, if your website is hosted by CU*Answers Web Services, your website has been updated!) Attention Marketers: Remind Your Members to Update Their Browser Favorites! If members get to… Read more »

Sep 19, 2008

It’s Me 247 Alert: Action Required!

Okay, the changes noted in the email you received last week (“It’s Me 247 Alert: New URLs Coming Soon!” dated 9/9/08) have now been made!  Now we’re ready for you to take some action… Attention Webmasters: Update the Links on Your Website! If CU*Answers maintains your website, you’re all set on this step.  We will… Read more »

Sep 16, 2008

Tiered Service Focus Group October 9

As announced at the Leadership Conference in June, we’re starting a new Focus Group to help us plan for the future of the CU*BASE Tiered Services member relationship and rewards management tool. Please plan to join us: What: CU*BASE Tiered Services Development Focus Group When: Thursday, October 9, 2008, 1:00 — 5:00 p.m. ET Where:… Read more »

Sep 4, 2008

Learning From Fraud

One of our clients has a member working through the aftermath of a stolen identity. We thought we’d pass along a few tips to help your members avoid the same fate: Someone pretending to be the member called the CU and asked for his online banking password to be reset. At the same time, the… Read more »

Aug 27, 2008

Are You Keeping an Eye on the Right CU*BASE Reports?

Whether you are new to CU*BASE or have been a client for years and years, you know that the system has a robust and diverse collection of reports, from daily automated reports that get archived in CU*SPY to hundreds of on-demand reports available from just about every CU*BASE menu.  It can be almost overwhelming at… Read more »

Aug 26, 2008

NGS Update…Custom Loan Form Changes

Another update on the move toward the New GOLD Standard (NGS) coming this fall: If you are thinking about changes to your custom loan forms, the upcoming NGS rollout may affect your planning. Read the announcement.

Aug 18, 2008

Is Someone Handling Your Bad Email Addresses?

Each month, CU*Answers sends a lot of email to your members. Unfortunately, some large Internet Service Providers have started blocking delivery of our messages. Read an important announcement about what CU*Answers is doing to improve email services, and read about what your credit union should be doing to manage the bad email addresses in your… Read more »

Aug 6, 2008

Special NGS Web Conference Scheduled for September 25

A special web conference event has been scheduled for Thursday, September 25, 2008, 2:00-3:00 pm ET. During this conference we will be explaining in more detail the process of upgrading every one of your credit union’s workstations for the new GOLD standard (NGS) project. Someone on your IT staff MUST attend this important event! Register… Read more »

Jul 29, 2008

The New GOLD Standard Is Coming…Time To Get Ready!

As announced at the 2008 Leadership Conference, a new standard for CU*BASE GOLD is coming this fall! We’re referring to the project as “NGS” (for New GOLD Standard), and in a nutshell, it means a completely new look for every CU*BASE screen, and a client software upgrade that needs to be installed individually on every… Read more »

Jul 29, 2008