We have completed our annual ACH audit in compliance with the NACHA Operating Rules. Please retain this document as notice that CU*Answers has complied with the ACH Annual Self-Audit Requirements. Read the 2009 Report Document.

Nov 4, 2009

Reducing Risk For Your Online Credit Card Portfolio

Sent to CUs using FIS for Online Credit Card Processing – As the Gividends team dives into the world of ATM, Debit and Credit Card support we occasionally come across details that we feel are important to share with our credit unions. We recently worked with a credit union to better understand their configurations at… Read more »

Nov 3, 2009

Collections Roundtable with Special Guest Star: Skip-a-Pay

Please join us on Thursday, November 5, 2009 for two very important events: The Second Quarterly Collections Roundtable – 9:30am to 12:00 noon EST – Held at the CU*Answers offices in Grand Rapids, Michigan, the Collections Roundtable is an open forum discussion on collections laws, internal procedures and CU*BASE processes. Learn from network partners who… Read more »

Oct 29, 2009

Auditors Applying Pressure for Online Banking Security Controls

A letter is being mailed today to some credit union CEOs that explains some issues raised during a examination earlier this month by our Michigan State Examiners (along with one NCUA examiner).  If you received that communication, it’s because your credit union should consider taking action now, before you are faced with having to answer… Read more »

Oct 29, 2009

Enhancing Security for It’s Me 247 Online Banking

As part of our normal monthly network maintenance this month, on October 27, 2009 we applied a configuration change to strengthen member security for This minor change will ensure member browsers will always use the strongest encryption methods possible when connecting with online banking. The following information was included in the alert you already received;… Read more »

Oct 29, 2009

CU*BASE Release 9.4 Coming

CU*BASE Release 9.4 has been scheduled for November 15, 2009, for online clients. Our partners will receive this release on November 22. (Self processors will receive the release as part of the year-end 9.5 release in December.) Open the Release Summary Open the Training Schedule Memo to Security Officers: Menu Changes Register for Training… Read more »

Oct 29, 2009

Audit Link Advisor Issue 6

Audit Link is pleased to present another issue of the Audit Link Advisor, your link to the latest news on compliance. In this issue: Why your credit union should plan to implement PIB in 2010 (hint: the state auditors just left the building). Open the PDF or Visit the Advisor site

Oct 19, 2009

New Design Coming for October Statements Printed by Sage Direct

(This message applies only to online clients who use Sage Direct to print member account and credit card statements.) As announced at the 2009 Leadership Conference in June, we’ve been working with Sage Direct on a major project to switch from transmitting statement data in a print file to something referred to as a “flat… Read more »

Oct 8, 2009

HA Rollover Scheduled for October 18-21, 2009

We will be rolling to the HA backup system starting at approximately 9:00 p.m. ET on Sunday evening, October 18.  While the system is rolling over, there will be brief interruptions to all systems including CU*TALK audio response and It’s Me 247 online banking for a period of about 30-60 minutes.  We will continue to… Read more »

Oct 5, 2009