Client News provides the information you need to stay current with what’s happening.
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Your Credit Union Has Questions, Our Teams are Here to Help!
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services Team or the Network Services Team. The Client… Read more »
Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!
You’ve spent weeks reviewing CBX Release documentation and your staff has attended CU*Answers Release Training web conferences. Now it’s time to put all you have learned into action! CBX Strategic Release Management is a service which equips credit union executives and managers with strategic and meaningful approaches for the utilization of technology associated with major… Read more »
Conversations On Education – CU*Answers Online University (TLC)
Join us for a Conversation on Education! Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »
September Owner’s View Monthly Recap
Check out recent programming changes in the September 2026 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CBX and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »
Join Us for Conversations On What’s Next for CBX!
Come join us for another session of brainstorming, dreaming, and prioritizing together! Help us decide what cool stuff we should be working on next to take advantage of the new possibilities that are available to us now with the CBX platform and infrastructure. For example: What new programming languages and techniques might we be able… Read more »
Do You Have a New Teller or Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CBX. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history. Also… Read more »
Join Us for a Conversation on Deposit Operations & Member Service: Monthly Rewards, Redeemable Rewards or Both?
We invite you to join us for a Conversation on Deposit Operations & Member Service! During our upcoming session, we will host a discussion on Tiered Services, earning points, member status, and redeeming points. We want to hear from your credit union – how are you handling rewards for your membership? If you have any ideas… Read more »
Conversations on Cybersecurity: Priorities for 2026-2027
Cybersecurity has been top of mind for all of us as we focus on keeping our institutions and members safe and secure against an always evolving threat landscape. Conversations on Cybersecurity gives credit unions the opportunity to connect, collaborate, and share strategies and best practices in the areas of technology and information security. We invite… Read more »
In Case You Missed It – Late September 2026
Take a look back at some important topics from the second half of September 2026: The Insider’s Guide to Education – Building Confident Users through Cooperative Education Have You Reviewed Your Notice Printing Lately? Helpful Tips from Lender*VP: Reminders for 1Click Forms Revised Details for IBM iAccess Upgrades – New Version Number Coming in October:… Read more »
Arriving January 2027: Price Increase RouteOne Integration Credit Applications
Attention credit unions that partner with RouteOne: Effective Friday, January 1st, 2027, credit unions that partner with RouteOne will see a price increase for vendor fees. The current cost of $3.28 per application will increase to $3.36 per application. This price increase will apply to all clients that partner with RouteOne, including current users. If… Read more »
An Open Discussion on CU*Chat
Lender*VP invites you to join us for an open discussion on CU*Chat! Hear from other credit unions on their experiences, as we discuss possibilities for future enhancements. We encourage you to share questions and insights, and let us know where you would like to see CU*Chat integrated next! Use the button below to register now. Register Now
Get the Most Out of CU*Forms
Imaging Solutions invites you to join our CU*Forms workshop series! This one-hour workshop is designed to help your credit union get the most out of programming forms, setting up FormFLOW and membership products, eSign workflows, and more! Click the button below to register now. Register Now
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
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