Recommendations from Lender*VP – Document Retention for Denied Applications

Recommendations from Lender*VP – Document Retention for Denied Applications

What is your credit union’s current retention plan for documents relating to denied applications?  Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months.  Relevant… Read more »

Feb 11, 2025

The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 9th. The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 9th with the rollback planned for… Read more »

Feb 10, 2025

Join Lender*VP for a Conversation on Loan Application Workflow

Join Lender*VP for a Conversation on Loan Application Workflow

Join Lender*VP for our upcoming Conversation On Loan Application Workflow in CU*BASE! Join your network peers for a discussion on how they currently manage loan application workflows, which elements are working well, and where the workflow might benefit from changes. Have questions or feedback that you’d like to share? We encourage you to present these during this… Read more »

Feb 10, 2025

Glia and CU*Answers Present: Building a Virtual Branch with a Human Touch

Glia and CU*Answers Present: Building a Virtual Branch with a Human Touch

Join Glia and CU*Answers for an upcoming webinar – Building a Virtual Branch: Digital-First Interactions with the Human Touch. During this event, Glia will discuss their virtual branch solution, which combines the convenience of in-person banking with the efficiency of online services. This webinar will explore how your organization can leverage Glia’s Unified Interaction Management… Read more »

Feb 10, 2025

Upgrade to Check Image Retrieval for Associated Bank Clients Arriving 2/10/25

Upgrade to Check Image Retrieval for Associated Bank Clients Arriving 2/10/25

This announcement applies to credit unions who use Associated Bank for check image retrieval Associated Bank has notified CU*Answers that they will be upgrading their check image retrieval service on Monday, February 10th. CU*Answers has performed the necessary changes to accommodate this upgrade. There should not be any significant differences visible to either your staff… Read more »

Feb 6, 2025

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Get Ready for the Next Collections Roundtable! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Join us for the first session of the 2025 Collections Roundtable Series – for whichever session you’d like, or both! Click… Read more »

Feb 6, 2025