Home | CU*Answers

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Here Comes the Next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Join us for the third session of the 2025 Collections Roundtable Series – for whichever session you’d like, or both! Click the button below to sign up today. Register Today

Take a Look at the CU*Answers University Courses for August!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in August! Learn More

Lender*VP Invites You to Learn About REPAY Payment Solutions

REPAY is an innovative, full-service payment technology and processing provider for credit unions. Interested in learning more about REPAY as a solution for your members? Click the button below to register for our upcoming webinar! Register Today

Previous Next

In Case You Missed It…

Take a look back at some important topics from the last half of July 2025! View Topics

Take Advantage of the NEW 1Click Autopilot Program!

With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More

Join Our Upcoming Webinar on Pocketnest!

CU*Answers and Pocketnest invite you to join us for an upcoming webinar! During this event, we’ll highlight the capabilities of Pocketnest’s Financial Journey Platform embedded within It’s Me 247 online banking.Want to learn more about how you can empower your community with a Digital Financial Journey powered by Pocketnest? Click the button below to sign up. Register Now

Join Lender*VP for a Demo of the FUEL Decision Model!

Lender*VP welcomes you to join our upcoming webinar for a demo of FUEL! This session will detail FUEL’s adjustable templates, an annual tune-up, additional and optional templates, and much more! Whether you currently use FUEL or you are interested in learning more about it, we invite you to join – click the button below to… Read more »

Aug 2, 2023

[The Pulse] 2023 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2023 CU*Answers Business… Read more »

Aug 2, 2023

Leadership 2023 Recap: SavvyMoney Tier II Integration

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered! Today’s hot topic comes from Lender*VP! Our robust integration with SavvyMoney brings the financial tools and the VantageScores they utilize into It’s Me 247 desktop and mobile web banking. Tier… Read more »

Aug 1, 2023

A Reminder for Experian Clients: Update Your Password Every 90 Days

A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »

Aug 1, 2023

Check Out the NEW Topics Featured in this Edition of AnswerBook Digest!

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Can a Dormancy Fee draw an account negative? Check here to learn more about this NEW topic! (KB 5330) Will our members receive a notice when they… Read more »

Aug 1, 2023

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »

Aug 1, 2023

Two for Tuesday with CEO Geoff Johnson – 8/1/2023

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.

Jul 10, 2023

In Case You Missed It – Late July 2023

Take a look back at some important topics from the second half of July 2023: Leadership 2023 Recap: Instant Issue Cards Have You Heard About CU Info? Best Practices for Your Email Upkeep: Bounce Backs for Emails Sent via CU*BASE Strategic Shorts: Attaching Goals to Key Metrics Join Us for a Conversation on Plastics: Understanding… Read more »

Jul 31, 2023

Open Positions Available on Xtend Shared Branching Committee

As of July 2023, there are open positions available with the Xtend Shared Branching Advisory Committee. If you would like to have the opportunity to sit on the Shared Branching Committee, please submit your resume and a cover letter to Kim Hall via email at kim@tricu.org, please include ‘Xtend SBC Resume’ in the subject line…. Read more »

Jul 31, 2023

Video of the Week: Selecting Columns When Using Report Builder

Selecting Columns When Using Report Builder Need a quick way to show your staff how to specify the columns they would like to have displayed when using the CU*BASE Report Builder Tool? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Jul 31, 2023