The CU*Answers Education Team will be hosting a series of educational events throughout July! These popular half-day training events typically begin around 1:00 PM ET, which isn’t always easy for our credit union partners located in the western region. Because of this, we’re offering sessions later in the day that we hope will be more convenient for your staff.
Join us next week for Xpress Teller Training Day – check out the details below and click the button to register!
Xpress Teller Training Day
Join us for a dive into Xpress Teller, as we take a detailed look at the functions available in CU*BASE that assist staff in delivering superior service to members. We’ll explore service examples and tips that allow users to work with almost any member request, without leaving the teller processing area. This course is designed for any/all tellers, regardless of how long they have been working in a teller role.
Participants will explore the following areas:
- Member Services: Account Inquiry and Phone Operator
- Teller Techniques
- Transaction Reversals and Fees, Tools #30 and #31
- Teller Best Practices and Teller Offage Research
- Online University
- Exercise for Success
- Show Me the Steps
- OnDemand Videos
- Registering for Courses
Monday, July 28
3:00 PM – 7:00 PM ET
