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self-processing News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Get Ready for the Next Collections Roundtable 

Get Ready for the Next Collections Roundtable

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CBX processes. This quarter’s roundtable session will be hosted virtually. Click the button below to register now! Register Now

Custom Services New Name 

Custom Services New Name

Learn All About the NEW Online Banking Unsecured Loan Application & Storefront 

Learn All About the NEW Online Banking Unsecured Loan Application & Storefront

The Lender*VP and IRSC teams invite you to join us for an upcoming webinar as we dive into the NEW online banking Unsecured Loan Application and Storefront! Click the button below to learn more and register. Learn More

Pull Up a Seat for a Learning Café Session 

Pull Up a Seat for a Learning Café Session

Join our upcoming Learning Cafe to learn more about AuditLink Daily Log Management services and how AuditLink can help alleviate regulatory tasks for your credit union! Click the button below to register now.
Register Now

New for 2026: The CU*Answers Quarterly Contests & Cooperative Campaigns 

New for 2026: The CU*Answers Quarterly Contests & Cooperative Campaigns

The CU*Answers Quarterly Contests and Cooperative Campaigns are Ready for 2026! You can place orders now for the 2026 Quarterly Contests and Cooperative Campaigns. Also new for 2026 is the CU*Answers Booster Pack! This pack contains 6 banners optimized for mobile 8.0 and online banking. Click the button below to learn more. Learn More

Take a Look at the CU*Answers University Courses for November! 

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in November! Learn More

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Important Reminders for HELOC Contract Variable Rate Changes in July

Important Reminders for HELOC Contract Variable Rate Changes in July

As a reminder, HELOC Contract Variable Rates will need to be updated prior to Tuesday, July 1st. Ahead of this rate change, we would like to remind your credit union of a few key items. We have put together a document, linked below, which covers important items related to the rate changes. This include topics such as:… Read more »

Client NewsCU*AnswersLender*VP
Jun 23, 2025

Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing

Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing

Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team?  Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »

Client NewsCU*AnswersLender*VPXtend
Jun 23, 2025

Lender*VP Invites You to Learn All About Rise Loan Payment Solutions

Lender*VP Invites You to Learn All About Rise Loan Payment Solutions

Rise is a loan payment collection module which gives members the convenience of paying loans with any device, using Visa, Mastercard or ACH. This user-friendly platform was designed by credit unions for credit union members. Rise provides a fast and simple solution for collecting payments while helping to reduce delinquency. Credit unions can even receive… Read more »

Client NewsCU*AnswersLender*VP
Jun 23, 2025

Join Us for a Series of Educational Events in July!

Join Us for a Series of Educational Events in July!

The CU*Answers Education Team invites you to join us for a series of events coming in July! These popular half-day training events usually begin around 1:00 PM ET, which isn’t always easy for our credit union partners located in the western region. This summer, we’re presenting options that we hope will be more convenient for… Read more »

Client NewsCU*AnswersEducation
Jun 19, 2025

Join Us for a Conversation on Deposit Operations & Member Service

Join Us for a Conversation on Deposit Operations & Member Service

We invite you to join us for a Conversation on Deposit Operations & Member Service!  Our upcoming session will focus on CD Redemption procedures and best practices including partial redemption, penalties and adjustments. We encourage you to bring your ideas and share with your peers! We hope you will add your voice to the conversation –… Read more »

Conversations OnCU*Answers
Jun 19, 2025

Important Reminders for HELOC Contract Variable Rate Changes in July

Important Reminders for HELOC Contract Variable Rate Changes in July

As a reminder, HELOC Contract Variable Rates will need to be updated prior to Tuesday, July 1st. Ahead of this rate change, we would like to remind your credit union of a few key items. We have put together a document, linked below, which covers important items related to the rate changes. This include topics such as:… Read more »

Client NewsCU*AnswersLender*VP
Jun 19, 2025

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming July 21 – 24! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, July 21 9:30 AM – 10:30 AM ET Getting Started with Unique Data Management (UDM) Register for web conference Register for classroom session   Tuesday,… Read more »

Client NewsCU*AnswersCU*Answers UniversityEducation
Jun 18, 2025

Take a Look at the CU*Answers University Courses for July!

Take a Look at the CU*Answers University Courses for July!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in July!   Monday, July 7 CU*BASE Reports and OUTQs – Navigation Tips and Tricks 9:30 AM – 10:30 AM ET Register for Web… Read more »

Client NewsCU*AnswersCU*Answers UniversityEducation
Jun 18, 2025

Prevent Fraud with Positive Pay for Your Business Members

Prevent Fraud with Positive Pay for Your Business Members

If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written.  Any… Read more »

Client NewsCU*Answers
Jun 18, 2025

Do You Have a New Member Service Representative?

Do You Have a New Member Service Representative?

Join the Education Team as we explore a day in the life of a Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history…. Read more »

Client NewsClient ServicesCU*AnswersEducation
Jun 17, 2025
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Conversations On…

Conversations On…

A new way to interact with your CUSO and your peers.  This new series will take traditional focus groups to a whole new level. Learn More

Dive into Administrator Features Available in TLC

Dive into Administrator Features Available in TLC

If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. Click the button below to register today! Register Today

In Case You Missed It…

In Case You Missed It…

Take a look back at some important topics from the first half of November 2025! View Topics

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.12  Dec. 7, 2025 (Sunday)
Self Processing CUs
25.12  

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Take a Look at the CU*Answers University Courses for November!

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in November! Learn More

Get Ready for the Next Collections Roundtable

Get Ready for the Next Collections Roundtable

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CBX processes. This quarter’s roundtable session will be hosted virtually. Click the button below to register now! Register Now

Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

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