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Lender*VP News

Two for Tuesday 

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

Pull Up a Seat for a Learning Café Session 

Pull Up a Seat for a Learning Café Session

Join Amber Jecks, Earnings Edge Account Services Manager, for the latest Learning Cafe session! Amber will discuss tips and tricks related to Investment Processing, including a look at Investment Subsidiary topics in Show Me the Steps.

Interested in learning more? Click the button below to register today! Register Now

Here Comes the Next Collections Roundtable! 

Here Comes the Next Collections Roundtable!

Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CU*BASE processes. This quarter’s roundtable session will be hosted virtually. Join us for the third session of the 2025 Collections Roundtable Series – for whichever session you’d like, or both! Click the button below to sign up today. Register Today

Take a Look at the CU*Answers University Courses for September! 

Take a Look at the CU*Answers University Courses for September!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in September! Learn More

Lender*VP Invites You to Learn About REPAY Payment Solutions 

Lender*VP Invites You to Learn About REPAY Payment Solutions

REPAY is an innovative, full-service payment technology and processing provider for credit unions. Interested in learning more about REPAY as a solution for your members? Click the button below to register for our upcoming webinar! Register Today

CUaxis Credit Unions: Join Us for Our September Education Series 

CUaxis Credit Unions: Join Us for Our September Education Series

Attention CUaxis credit unions: CU*Answers will be hosting a special series of educational courses in September, where we will explore services and features available to your organization. These courses will be held between Monday, September 22nd and Friday, September 26th. Click the button below to register. Register Now

Learn All About Mortgage Servicing 

Learn All About Mortgage Servicing

Join the Lender*VP Team and the Xtend Mortgage Servicing Team for our upcoming webinar, as we highlight mortgage servicing solutions! Interested in learning more about how our teams can fast-track your financial institution to a stress-free mortgage servicing experience? Click the button below to register today! Register Today

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Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2024, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $55.00 per month to $60.50 per month, while valuation costs will increase from $0.22 per valuation to $0.24 per valuation. These price increases will apply to all clients using the service, including current subscribers. If… Read more »

Client NewsCU*AnswersLender*VP
Jun 19, 2024

Important Reminders for HELOC Contract Variable Rate Changes in July

Important Reminders for HELOC Contract Variable Rate Changes in July

As a reminder, HELOC Contract Variable Rates will need to be updated prior to Monday, July 1st. Ahead of this rate change, we would like to remind your credit union of a few key items. We have put together a document, linked below, which covers important items related to the rate changes. This include topics… Read more »

Client NewsCU*AnswersLender*VP
Jun 18, 2024

Arriving 6/18: Suffix Logic for 1Click Loans

Arriving 6/18: Suffix Logic for 1Click Loans

Tomorrow, June 18th, we will be deploying a project that will add logic to the next suffix generation for 1Click Offers. Prior to this update, when a member paid off a 1Click Loan and opened another 1Click Loan, the next suffix generation would assign the lowest suffix available at the loan category. At times, this… Read more »

Client NewsCU*AnswersLender*VP
Jun 17, 2024

Arriving 6/18: Enhancement to Interest Accrual Calculator to Display Historical Interest Rates

Arriving 6/18: Enhancement to Interest Accrual Calculator to Display Historical Interest Rates

On Tuesday, June 18th, we will be deploying an enhancement to the Interest Accrual Calculator via Member Inquiry. This enhancement will support the display of historical interest rates, allowing users to search what the interest rate was during a specified period of time. This enhancement will offer your credit union greater insight into research relating… Read more »

Client NewsCU*AnswersLender*VP
Jun 14, 2024

Arriving 6/18: Open Lending Integration for Back-End and Front-End Financing

Arriving 6/18: Open Lending Integration for Back-End and Front-End Financing

On Tuesday, June 18th, we will be deploying a project which will allow for the Open Lending Integration to support back-end financing fees and front-end financing fees. Please contact the Lender*VP team for assistance with setting up your fees. Phase two of this project will allow for fees to be included in the Modified APR… Read more »

Client NewsCU*AnswersLender*VP
Jun 14, 2024

A Reminder About LOS Improvements: Impact to Credit Cards and Lines of Credit

A Reminder About LOS Improvements: Impact to Credit Cards and Lines of Credit

As a reminder, the Online LOS Improvements Phase 1 project affects all online credit card users, regardless of your LOS, and anyone who uses % for payment for their LOCs. Before this project went in on January 28th, 2024, the review date and maturity date for both credit cards and LOCs were being set according to… Read more »

Client NewsCU*AnswersLender*VP
Jun 13, 2024

Arriving 6/18: Update for Collateral Records & Impact to Third-Party LOS Users

Arriving 6/18: Update for Collateral Records & Impact to Third-Party LOS Users

On Tuesday, June 18th, we will be deploying a project for third-party loan origination systems that build collateral records to populate the title tracking field with the default assigned to the collateral type. For third-party LOS users only: The project affects all third-party LOS users for both current and future collateral records. This project will… Read more »

Client NewsCU*AnswersLender*VP
Jun 11, 2024

Recommendations from Lender*VP – Document Retention for Denied Applications

Recommendations from Lender*VP – Document Retention for Denied Applications

What is your credit union’s current retention plan for documents relating to denied applications?  Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months.  Relevant… Read more »

Client NewsCU*AnswersLender*VP
Jun 10, 2024

Lender*VP Presents 1Click Unfunded – Arriving 6/10/24!

Lender*VP Presents 1Click Unfunded – Arriving 6/10/24!

1Click Unfunded is a new type of 1Click offer that allows your credit union to present pre-approved secured loan offers to members – still via online and mobile banking, but without immediate funding and loan creation! Instead of automatically opening the loan account and disbursing the funds, when your member accepts the offer, a pre-approval… Read more »

Client NewsCU*AnswersLender*VP
Jun 5, 2024

A Reminder for Experian Clients: Update Your Password Every 90 Days

A Reminder for Experian Clients: Update Your Password Every 90 Days

A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days.  Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed.  This will… Read more »

Client NewsCU*AnswersLender*VP
Jun 5, 2024
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Conversations On…

Conversations On…

A new way to interact with your CUSO and your peers.  This new series will take traditional focus groups to a whole new level. Learn More

Learn All About the New Auto Loan Application & Auto Loan Storefront

Learn All About the New Auto Loan Application & Auto Loan Storefront

The Lender*VP and IRSC teams invite you to join us for one of three upcoming webinars, as we dive into the NEW online banking Auto Loan Application and Auto Loan Storefront! You don’t want to miss out on this event – click the button below to register. Register Today

1Click Autopilot

1Click Autopilot

Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
Learn More

Shop Now at the CU*Answers Online Store.

GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.10  Oct. 12, 2025 (Sunday)
Self Processing CUs
25.10  

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Popular Client News

  • Here Comes the Next Collections Roundtable!
  • Take a Look at the CU*Answers University Courses for August!
  • Lender*VP Invites You to Learn About REPAY Payment Solutions
  • Take Advantage of the NEW 1Click Autopilot Program!
  • In Case You Missed It – Late July 2025
  • Action Required: Update to Network Routing for CBX – Las Vegas Datacenter and HA/Disaster Recovery
  • The CBX Challenge is Today! We’ll See You Online Soon!
  • CBX Updates and Information
  • This Wednesday! Are you ready?
Two for Tuesday

Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

CUaxis Credit Unions: Join Us for Our September Education Series

CUaxis Credit Unions: Join Us for Our September Education Series

Attention CUaxis credit unions: CU*Answers will be hosting a special series of educational courses in September, where we will explore services and features available to your organization. These courses will be held between Monday, September 22nd and Friday, September 26th. Click the button below to register. Register Now

Learn All About Mortgage Servicing

Learn All About Mortgage Servicing

Join the Lender*VP Team and the Xtend Mortgage Servicing Team for our upcoming webinar, as we highlight mortgage servicing solutions! Interested in learning more about how our teams can fast-track your financial institution to a stress-free mortgage servicing experience? Click the button below to register today! Register Today

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