Client News provides the information you need to stay current with what’s happening.
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Reminder: HA Rollback This Weekend
This is a reminder of the high-availability Rollback event that will be occurring this weekend. The rollback process will begin Sunday, March 16th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and It’s Me 247 online… Read more »
Prevent Fraud with Positive Pay for Your Business Members
If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written. Any… Read more »
Don’t Forget Your Deadlines: Verification Process Required for Google Play Mobile Apps
As previously announced by Google, all developers on Google Play will need to complete a verification process to continue publishing mobile apps. As a reminder, Google has assigned two dates: Starting account verifications (60 days before deadline). Deadline to complete account verifications. Additionally, Google is requiring a few items to be uploaded as part of this… Read more »
Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher
Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages? Look no further than Mobile Alerts! Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If your… Read more »
Join Us for a Conversation on Deposit Operations: Marketing Clubs
We invite you to join us for a Conversation on Deposit Operations & Member Service! Our upcoming session will focus on Marketing Clubs and CU*BASE Marketing Tools. What has been your credit union’s experience with Marketing Clubs? Are you interested in learning more about these? Do you have ideas on ways that Marketing Clubs could be… Read more »
Two for Tuesday with CEO Geoff Johnson – 03/11/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
A Note from Cards and Payments: Update for Holds on Online Gambling Transactions
Effective Tuesday, March 11th, a change will be implemented to the EFT authorization process to hold authorizations for online gambling transactions for $.01 – $1. Currently, holds under $1 are ignored due to time constraints on the amount of time those funds can be held (such as fuel authorizations). However, online gambling transactions do not… Read more »
Video Now Available: Introducing the CU*Answers Software Development Factory!
Ever wonder what goes on in the CU*Answers software factory? A video recording of our recent webinar is now available. Dawn Moore, EVP Client Experience, offers a behind-the-scenes look at our design and development process! In this video, Dawn discusses how the Software Development Life Cycle (SDLC) affects what projects CU*Answers works on, how we approach… Read more »
Recommendations from Lender*VP – Document Retention for Denied Applications
What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
An Important Update Regarding CU*Answers Item Processing
Attention CU*Answers Item Processing Clients CU*Answers and eDOC Innovations are excited to announce that the board of directors for both organizations have approved the acquisition of CU*Answers’ Check Item Processing business by eDOC Innovations. This strategic move will unite the manufacturer and service provider under one organization, enhancing efficiency and service continuity for the credit… Read more »
Meet AdvantageCIO – New Year, New Partnership!
Join AdvantageCIO for a 45-minute webinar as we introduce the experienced team at Damian Walters & Associates, LLC and share with you details of the new partnership designed to provide professional services at an affordable price. Click the button below to register for this upcoming webinar! Register Now
Join Us for a FREE Education Express Webinar!
This month’s Education Express will be hosted by Kasey Olchowski, Manager of the Education Team. Join Kasey for a review of Year-End Reminders, including important tasks and deadlines for early 2026. Click the button below to register now! Register Now
Join Us for a Dive into Administrator Features Available in TLC!
If you or your team members have administrative privileges in TLC, we invite you to join an upcoming webinar for a dive into available features. This event will detail how to add and manage employee data, how to schedule courses and exams, as well as the process of running reports. Click the button below to register today! Register Today
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