Client News provides the information you need to stay current with what’s happening.
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Reminder: Action Required for FIS SSO Migration – December 19th Deadline
Attention all FIS clients who use SSO (single sign-on) for eZCard/MyCardStatement FIS is requiring that all clients currently using SSOv3 (Single Sign-on Version 3) for eZCard/MyCardStatement perform a migration to SSOv4 (Single Sign-on Version 4). This will require development work by CU*Answers (FIS will not be covering the cost of this project). As such, credit… Read more »
Check Out the New Resources Featured in this Edition of Documentation Digest!
Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to… Read more »
Join Us for a Conversation on Imaging – CU*Forms Lending
Join CU*Answers Imaging Solutions for a Conversation on CU*Forms – Lending Version! During this upcoming event, we will host a demo of CU*Forms Lending, which will be followed by an open discussion. We encourage attendees to share their thoughts and experiences on topics including: Features of CU*Forms and how your credit union is utilizing them…. Read more »
Join Us for a Conversation on Interactive Teller Machines
It has been a while since we last had a Conversation on ITMs. We would like to give you all a chance to engage with your peers and discuss how your ITM processes are going. Please join the CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines! We want to give the floor to… Read more »
Review Your Patronage Dividend/Bonus Configurations with Help from Earnings Edge
Is your credit union offering Patronage/Bonus Dividends? Each year your credit union is profitable, you will have the option of allocating dividends to your owners. The CU*BASE Patronage Dividend/Bonus options allow you to reward members who benefit the credit union in proportion to their transactional behaviors with you. If you’d like to review your current… Read more »
Do You Have a New Member Service Representative?
Join the Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history…. Read more »
A Message from the CU*Answers Board of Directors
The CU*Answers Board of Directors wishes to inform all owners of Jeffrey Kusler’s ineligibility to serve as a Director on the Board. We have the utmost appreciation of Mr. Kusler’s contributions to our cooperative over the past several years and wish him the best. Effective immediately, the Board of Directors has appointed Bill Nikolauk, President/CEO of… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/28/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
A Note from Cards & Payments: Payrailz eBill Service Update for 11/3/25
Attention Credit Unions Using Jack Henry Services Jack Henry has recently informed us of updates to their Payrailz eBill Services. Beginning Monday, November 3rd, Jack Henry will be temporarily disabling specific billers for eBills in Payrailz. These include: Bank of America American Express Verizon Allstate Insurance Capital One Comcast These billers are being temporarily disabled due to… Read more »
Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing
Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »
Join Us for the 2026 CU*Answers Leadership Conference!
Register for the 2026 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership! Register Now
Take a Look at the CU*Answers University Courses for March!
Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in March! Learn More
Join Us for the 2026 Golf Outing as Part of Leadership Week!
Register for the CU*Answers Golf Outing, which will be held at the Saskatoon Golf Club during the 2026 Leadership Conference Week! Unwind after an exciting week of events with a round of golf, a cold drink, and a pig roast lunch. Use the button below to register now. Register Now
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